Regional Scheduling Coordinator

About the role

Position Title: Dispatch Coordinator
Department: Dispatch
Reports to: Dispatch Supervisor/Manager, Special Projects
Type: Full-Time, Permanent

Schedule

Currently seeking team members for our 5am–1pm and 11am–7pm shifts.

Job Summary

As a Dispatcher at Right Traffic, you will be responsible for efficiently coordinating field crews, ensuring timely job assignments, and maintaining clear communication with both field employees and customers. Using tools like Roads/Atlas (internal, proprietary software), Verizon Connect (vehicle tracking), and other key pieces of technology, you will play a key role in delivering reliable service while optimizing routing and crew assignments.

Responsibilities

• Dispatch jobs to appropriate employees based on proximity and availability.
• Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.
• Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data to ensure dispatch accuracy.
• Maintain continuous communication with field crews, supervisors, and customers throughout the day.
• Accurately log dispatch activity and update job statuses in internal systems.
• Address customer concerns professionally and attempt resolution over the phone; escalate to a supervisor if needed.
• Document any dispatch issues (e.g., no-shows, wrong gear sent, etc.) and notify supervisors as required.
• Follow call handling procedures: answering and signing off using the proper operating company name and addressing callers by name.
• Perform start-of-day vehicle movement checks to verify active jobs.
• Participate in regular dispatch meetings and training sessions.

Qualifications and Requirements

• High school diploma or equivalent required; post-secondary education is a plus.
• 1–3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred).
• Strong computer skills with the ability to learn and navigate multiple systems (e.g., Roads/Atlas, Verizon Connect, MS Teams).
• Typing efficiency with WPM of 50+ (you will be tested on this).
• Excellent organizational, problem-solving and multitasking skills.
• Strong communication skills—both written and verbal.
• Must be dependable, punctual and team oriented.

Preferred Skills

• Experience in traffic control, field services or construction environments.
• Working knowledge of a GPS fleet tracking system.
• Bilingual (English/Spanish) considered an asset.

Benefits

• Competitive compensation.
• Opportunities for advancement with a growing company.
• On-the-job training and support.
• A supportive and collaborative work environment.
• Referral bonus.
• Benefits package which includes medical, dental and vision.