Regional Safety, Compliance, and Loss Prevention Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe.

About the role

The Regional Manager, Health, Safety, Compliance & Loss Prevention is responsible for executing and continuously improving Stord's HSS program across a defined region of fulfillment and warehouse facilities. Reporting to the Head of Health, Safety, and Security, this role translates enterprise standards into daily operational reality — driving consistent performance across sites, building regional team capability, and owning outcomes. This is a remote role based out of Dallas, TX with the ability to travel 40-50%.

Responsibilities

• Own regional safety, compliance, and loss prevention performance metrics and trend improvement.
• Translate enterprise standards into site-level execution, ensuring consistent, high-quality program delivery across every facility in the region.
• Hire, onboard, and develop a regional team of HSS and loss prevention professionals.
• Drive loss prevention strategy and shrink reduction for the region, including investigation oversight, security controls, and carrier/vendor accountability.
• Ensure regional compliance posture across OSHA, state regulations, and Stord internal standards.
• Serve as the regional decision-maker for incidents, investigations, and regulatory inquiries.
• Proactively identify, assess, and mitigate risks across the region that could result in financial loss, operational disruption, or damage to people and assets.

Team Leadership and Development

• Recruit, hire, and onboard site-level safety and loss prevention professionals within the region.
• Set clear performance expectations, conduct regular coaching conversations, and deliver structured feedback and development plans.
• Build a high-accountability, growth-oriented team culture within the regional HSS function.
• Identify talent gaps and succession needs; develop internal candidates for expanded roles.
• Facilitate regional team meetings, knowledge sharing, and collaborative problem-solving across sites.

Safety Program Execution

• Deploy and sustain enterprise safety standards across all regional facilities, ensuring consistent implementation.
• Conduct or oversee facility safety audits, gap assessments, and corrective action tracking.
• Support site leaders and operations teams in embedding safety into daily standard work and leadership routines.
• Lead or oversee incident investigations within the region, ensuring root cause analysis quality and timely corrective action closure.
• Represent the region in enterprise safety forums, surfacing trends, risks, and improvement opportunities.
• Coordinate peak readiness reviews to ensure safety standards are maintained through volume surges and labor onboarding.

Loss Prevention and Asset Protection

• Own regional loss prevention strategy, including shrink reduction targets, security controls, and investigative outcomes.
• Oversee internal investigations related to theft, fraud, and inventory discrepancy — escalating to HR, Legal, or Law Enforcement as appropriate.
• Analyze loss trends across the region and drive root cause resolution through operational and procedural improvements.
• Manage CCTV, access control, and physical security standards across regional sites, partnering with facilities teams on remediation.
• Build relationships with carrier partners, vendors, and law enforcement contacts to support loss prevention outcomes.
• Partner with Operations and Finance to quantify and report on shrink, damage, and loss impact at the regional level.

Compliance and Regulatory Management

• Ensure all regional facilities maintain compliance with applicable OSHA, state, and local regulations.
• Serve as the regional point of contact for regulatory inspections, responding to inquiries and coordinating corrective actions.
• Monitor regulatory changes with regional applicability and coordinate with the Head of HSS to update procedures.
• Oversee Hazmat compliance within the region, including proper storage, labeling, training, and incident reporting.
• Support site-level readiness for customer-required certifications such as GMP, GDP, CTPAT, or TAPA where applicable.

Metrics, Reporting, and Continuous Improvement

• Own regional safety and loss prevention KPIs, delivering regular performance reporting to the Head of HSS and regional operations leadership.
• Drive trend analysis across regional sites to identify systemic risks before they become incidents.
• Manage corrective action pipelines within the region, ensuring timely closure and verified effectiveness.
• Champion near-miss and hazard reporting culture across sites, tracking participation rates as a leading indicator.
• Partner with Ops Excellence to integrate safety and loss prevention improvements into standard operating procedures.

New Site Launches and Network Changes

• Lead HSS readiness for new site launches within the region, including safety walkthroughs, program onboarding, and staff training.
• Support automation and equipment commissioning activities from a safety perspective within the region.
• Ensure staffing and program coverage scales appropriately as the regional network grows.

Requirements

• 7+ years of experience in health and safety, loss prevention, or operations compliance.
• 3+ years of direct people management experience, with a track record of hiring and developing high-performing teams.
• Multi-site experience in 3PL, eCommerce fulfillment, distribution, or manufacturing environments.
• Demonstrated experience in loss prevention investigation, shrink management, or asset protection in a high-volume logistics or retail environment.

Skills

• Working knowledge of OSHA standards, state-specific safety regulations, and compliance program management.
• Hands-on experience managing physical security systems, including CCTV, access control, and inventory protection protocols.
• Familiarity with incident investigation methodologies and corrective action systems.
• Comfort with Hazmat regulations and controlled substance handling requirements in a warehouse or fulfillment context.
• Experience using safety and loss prevention data to drive operational decisions.
• Strong written and verbal communication skills; ability to represent the region in enterprise forums.
• Analytical and data-driven; able to translate metrics into clear narratives and actionable plans.
• Comfortable in ambiguity; able to triage competing priorities and escalate appropriately.

Qualifications (Preferred)

• ASP, CSP, or equivalent safety certification, or active pursuit of one.
• Wicklander-Zulawski (WZ), Reid Technique, or equivalent interviewing certification.
• Lean, Six Sigma, or continuous improvement background.
• Familiarity with CTPAT, TAPA, or SOC-related security requirements.