Regional Quality Engineer

About the role

The Regional Quality Engineer supports quality complaint resolution for the CLS business in North America, focusing on improving Key Account customer satisfaction. The role involves leading improvement initiatives related to processes, systems, and product/service quality measures.

Responsibilities

• Responsible for being aware of division quality initiatives and procedures.
• Works with plant quality function as a liaison with North America Quality and Regulatory Services, Commercial, and Business Operations organizations, identifying and implementing effective communication processes and feedback channels.
• Establishes reporting tools and metrics to drive continuous improvement of customer complaints.
• Works with the business team to identify and maintain the Key Account list.
• Maintains monitoring of complaint trends in North America, escalating to the regional business team for corrective actions as needed.
• Participates in cross-functional problem-solving projects related to customer complaints on products or processes within the plant.
• Prepares reports and provides feedback to the plant and business team.
• Understands products and provides a quick response or coordinates cross-functionally to provide a quick response.
• Gathers data and reports the status of customer complaints in North America.
• Handles customer feedback for products sold in North America regardless of the origin of the manufacturing location.

Required Education & Experience

• Bachelor’s degree in Life Sciences, Chemistry or Engineering or related field of study
• Minimum 3+ years of experience within Quality Engineering
• Experience within a manufacturing environment
• Proficiency in MS Office applications (including Excel)

Desired Experience

• Experience in the Life Science or Pharmaceutical industry
• Excellent oral/written English communication skills, presentation skills
• Demonstrated ability to drive results within the quality infrastructure
• Organized; ability to prioritize and manage multiple activities to meet demanding production schedules and dynamic shipment requirements of each plant
• Tactical /analytical thinking
• High sense of urgency

Pay

The range for this position is $80,001.00 - $110,001.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.