Quality Engineer

Who We Are

Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.

What You’ll Do

• Facilitate clear verbal and written communications between the organization and customers.
• Ensure timely responses to customer concerns through the organization's communication channels.
• Travel to key customer locations for improvement activities and issue resolution.
• Manage issue-containment efforts both at customer locations and within the organization.
• Manage and maintain customer scorecards

Responsibilities

• Customer Relationship Management:
• Facilitate clear verbal and written communications between the organization and customers.
• Ensure timely responses to customer concerns through the organization's communication channels.
• Travel to key customer locations for improvement activities and issue resolution.
• Manage issue-containment efforts both at customer locations and within the organization.
• Manage and maintain customer scorecards
• Continuous Improvement, Root-Cause Analysis, and Problem-Solving:
• Drive robust root-cause analysis to promptly address and resolve issues with customers and internal processes.
• Apply critical thinking to analyze complex quality problems and own the development and implementation of effective preventive solutions.
• Lead, drive, and actively participate in continuous improvement initiatives to enhance quality and efficiency, ensuring all action items are driven to closure.
• Actively lead internal problem-solving activities, providing decisive guidance and hands-on coaching to drive engagement and accountability within cross-functional teams.
• Technical Support for Production and Launch Activities:
• Own and manage safe launch activities, performing data-driven risk assessments, driving collaboration with cross-functional teams, and spearheading all corrective actions to closure.
• Lead production sign-offs (PSO), facilitating a clear and accountable hand-off from engineering to the plant.
• Proactively lead and support trials following any tool repair or changes, ensuring clear communication of outcomes and next steps to all stakeholders.
• Drive the successful execution of production processes and launches by providing hands-on technical support, leading cross-functional engagement, and ensuring clear ownership of quality-related tasks.
• Support Quality Technicians in tasks such as gauge management, part and process measurements, and new launch activities.
• Aid in quality training for the organization, ensuring adherence to quality standards and procedures.
• Participate in Layered Process Audits across multiple shifts to maintain quality standards

Qualifications

• Bachelor’s Degree in Quality, Engineering, or related field
• Will also consider a combination of education, training, and/or work experience in lieu of a degree
• Minimum of 5 years of experience in Manufacturing
• Injection molding experience is a plus
• Excellent interpersonal, verbal, and written communication skills
• Ability to handle confrontation with high acumen in communication strategies
• Willing and able to travel on short notice and occasionally overnight
• Proficiency in utilizing standard quality tools and documentation, including but not limited to:
• SPC
• MSA
• FMEA
• Control Plans
• Six Sigma methodologies
• Pareto Analysis
• APQP
• PPAP with familiarity in ISO9001/IATF16949 standards
• Completion of VDA 6.3 and/or IATF 16949 Internal Auditor training is highly preferred

What You’ll Get

• No Sunday work
• Weekly pay
• Quarterly bonuses based on profitability
• Ownership in the company through our ESOP plan (Employee Stock Ownership Plan)
• Outstanding medical insurance