Regional Property Manager - Charlotte, NC

What You'll Be Doing

• Providing best in class operational performance, and zealous service to owners.
• Owning the takeover process and assuming operational control of the asset after close.
• Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc).
• Developing operating budgets annually, forecasting rental income, revenues, operating expenses, and capital projects.
• Communicating regularly with support function leads and leadership in developing new and innovative best practices.
• Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response.
• With your Regional Maintenance Director, provide capital improvement suggestions for the future of the sites.
• Monitor all proposals and contracts for large projects at sites and check work in progress. Ensure proper contract approvals are implemented.
• Knowledge of project based affordable housing programs.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Review all timesheets and ensure hours indicated are correct, vacation and sick time reported, and hours are approved.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Work with your Property Manager’s to develop yearly operating budgets/forecasts.
• Ensure property closeout is completed on time and ownership financial reports are accurate.
• Work with your Property Manager and Marketing team to provide marketing strategies to generate rentals.
• Ensure staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Effectively show, lease, and move in prospective residents.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Complete the quarterly RM audits as directed.

What You Must Have

• At least 5-7 years of 3rd party property management experience as a manager.
• At least 2+ years experience as 3rd party multi-site manager or area manager.
• Long term focus and desire to work in a fast-paced, growing organization.
• Bachelor’s degree from 4-year accredited university required.

Benefits

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management