Regional Property Manager

About the Role

ResProp Management is a multi-family property management company serving people, community residents, and owners. Founded in 2010, the company has grown to over 20,000 units and continues to grow daily, with a focus on servant leadership and hiring top talent from innovative companies both inside and outside the multifamily industry. As a Regional Manager, you will join at an exciting, early phase of growing the business into a tech-forward property management service.

Responsibilities

• Providing best in class operational performance and zealous service to owners
• Owning the takeover process and assuming operational control of the asset after close
• Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc.)
• Developing operating budgets annually, forecasting rental income, revenues, operating expenses, and capital projects
• Providing operational support and training to Property Managers with regular reviews/reports on operating/capital financials, occupancy forecasts, and other relevant business activities
• Communicating regularly with support function leads and leadership in developing new and innovative best practices
• Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response
• Working with your Regional Maintenance Director to provide capital improvement suggestions for the future of the sites
• Monitoring all proposals and contracts for large projects at sites and checking work in progress; ensuring proper contract approvals are implemented
• Knowing the market for each property and visiting property competitors on a regular basis
• Ensuring that all resident complaints are handled appropriately and timely
• Maintaining knowledge of project based affordable housing programs
• Ensuring effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks
• Dealing effectively and consistently with performance problems; documenting adequately, communicating with direct supervisor and HR, and terminating appropriately when necessary
• Ensuring all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or the Senior Vice President and delivered to the Human Resource department
• Reviewing all timesheets and ensuring hours indicated are correct, vacation and sick time reported, and hours are approved
• Promoting harmony and quality job performance of staff through support and effective leadership
• Achieving the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identifying trends and recommending strategies and adjustments
• Working with your Property Managers to develop yearly operating budgets/forecasts
• Ensuring property closeout is completed on time and ownership financial reports are accurate
• Working with your Property Manager and Marketing team to provide marketing strategies to generate rentals
• Ensuring staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Effectively showing, leasing, and moving in prospective residents
• Managing excellent customer service and monitoring service request turnaround and responsiveness of maintenance staff
• Maintaining property appearance and ensuring repairs are noted and completed on a timely basis (requires regular property inspections and tours)
• Completing the quarterly RM audits as directed

Requirements

• At least 5-7 years of 3rd party property management experience as a manager
• At least 2+ years experience as 3rd party multi-site manager or area manager
• Long term focus and desire to work in a fast-paced, growing organization
• Bachelor's degree from 4-year accredited university required
• A laptop to use for work purposes

Benefits

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management