Regional Player Development Executive - Louisiana

About the Role

As the Regional Player Development Executive, you will drive customer service, retention, and acquisition of new gaming business for Live! Casino & Hotel. Your primary focus will be growing new VIP gaming business, with a secondary responsibility of reactivating dormant VIP accounts. All duties will adhere to Live! Casino & Hotel policies, Internal Control standards, and state gaming regulations.

Responsibilities

• Grow actual revenues annually in alignment with property and cross-property goals.
• Develop and maintain guest loyalty and incremental visitation through personal contact, including on-property hosting, off-property entertaining, telemarketing, direct mail, and email.
• Issue complimentary offers while managing player profitability within approved comp matrix parameters.
• Use player tracking systems to analyze gaming data and execute strategies to drive incremental visitation.
• Identify and cultivate new table games player business at Live! Casino & Hotel.
• Process player reservations and bookings, ensuring confirmation and smooth service for assigned guests.
• Record player preferences, needs, hotel amenities, and gaming requests, communicating them proactively to partner departments for an excellent guest experience.
• Demonstrate a strong understanding of all marketing activities, events, promotions, and tier benefits for the Live! Rewards loyalty program.
• Regularly review the Marketing Calendar with leadership to explore opportunities for driving new and inactive business.
• Stay current with market competitor activities and capitalize on opportunities to counter and drive business to Live! Casino & Hotel.
• Respond to player concerns and complaints, issuing service recovery where applicable.
• Prepare status reports detailing prospective opportunities, completed tasks, networking opportunities, and bookings.
• Perform other related duties as assigned.

Requirements

• 3 to 5 years of experience in Marketing or Player Development within the gaming industry.
• A 4-year degree in a related field or equivalent work experience.
• Ability to work in an alcohol and smoking environment.
• Must secure and maintain licensure as required by regulatory entities or Live’s operating standards.

Skills

• Ability to analyze and interpret departmental needs and results.
• Strong problem-solving skills for complex issues.
• Ability to work under frequent time pressures in an interruptive environment.
• Proficiency in Player Tracking Systems, Microsoft Word, Excel, Outlook, and front-end telemarketing (CRM) systems.
• Knowledge of all gaming regulations.
• Ability to recognize problem gaming signs and address them appropriately.
• Ability to manage a broad variety of tasks and deadlines with an irregular work schedule.