Regional Operations Manager, Veterinary - East Coast

About the role

The Regional Operations Manager supports local practice management with the general day-to-day operations for current clinics and any future acquisitions. This position is based in New York or Maryland and requires 75% travel via car/plane.

Responsibilities

• Supervises operations of 15+ Blue River PetCare hospitals with goal of generating revenue and profit growth.
• Works with local management team and veterinarians to ensure a high standard of patient care is being practiced.
• Acts as liaison between hospitals and Blue River management, reporting visit findings and offering recommendations on how to improve profitability.
• Provides staffing support in the areas of inventory, scheduling, compliance, training, recruiting, and best retention practices when necessary.
• Maintains proficiencies on Blue River PetCare platforms and remains current on all policies.
• Coaches local management team on managing revenue & expenses, how to staff and schedule appropriately, management of inventory levels and pricing, along with other administrative functions.
• Fosters a positive and productive work environment at local clinics.
• Recruiting, onboarding, and training of practice managers.
• Pairs with Human Resources team on employee relations, compliance, issue mitigation and best practices.
• Pairs with corporate operations on capital expenditures, liability issues, and vendor considerations.
• Performs duties of practice manager for hospitals as needed.
• Other duties and projects as assigned.

Qualifications

• Bachelor’s degree highly preferred.
• Three years of veterinary management AND two years of multi-unit management experience required.
• Experience managing profit and loss statement and delivering positive financial results required.
• Highly motivated self-starter with ability to take initiative and meet deadlines.
• Excellent organization, attentional to detail, and written/verbal communication skills.
• Able to manage multiple tasks and projects in a timely manner.
• Maintain strict confidentiality regarding personnel information.

Physical Requirements

• Must be able to travel to clinics as needed.
• Must be licensed and able to operate motor vehicle and travel via automobile or air.
• Position requires both stationary sitting and to be on feet for substantial periods of time.
• The person in this position needs to occasionally move about clinics to access inventory, check controlled substances cabinets, and inspect grounds.
• The person in this position frequently communicates with Practice Managers and co-workers at the Corporate office using email and phone. Must be able to exchange clear, accurate information in these situations.
• Occasionally moves equipment and supplies weighing up to 50 pounds.
• Frequent keyboarding/use of computer for data entry.

Education

A bachelor’s degree is preferred but not required.

Skills

• Versed in veterinary practice management systems.
• Intermediate proficiency in the Microsoft Office, particularly Word, Excel, and Outlook.
• Knowledge of AVMA’s code of ethics.
• Knowledge of DEA and OSHA regulations.
• Strong financial acumen.

Benefits

• Health, Dental, and Vision Insurance
• Flexible & Health Spending Accounts
• Disability, Life Insurance, and Critical Illness Coverage
• Retail plans with company match
• Paid Time Off (PTO), Holidays, and Bereavement
• Employee Assistance Program (EAP)
• Paid Volunteer Time-off
• Pet Perks with industry vendor partners, including deals on insurance, preventatives, food, and supplies
• Chicago CTA Transit Program Benefits
• Discounted gym memberships for local Chicago team members
• Childcare discounts with KinderCare
• Exclusive travel, entertainment, and retail discounts
• Hybrid and remote opportunities

Pay

$90,000-95,000 per year

Schedule

Full-time