Regional Operations Manager
Overview
PBS Facility Service is seeking a Regional Operations Manager to oversee multi-site operations in the DMV market. This role involves managing residential and commercial properties, supervising staff, and maintaining high standards of service and compliance.
What You Will Do
Operations & Quality: Manage daily operations, conduct service audits, and ensure adherence to PBS standards. Handle incident reports and maintain operational documentation.
Staff Leadership & Workforce Management: Directly supervise staff, develop staffing schedules, monitor attendance, and conduct performance evaluations.
Client Relations: Build and maintain relationships with property managers, owners, and clients, and handle client issues directly.
Security & Engineering Oversight: Oversee security operations, coordinate with engineering staff, and ensure compliance with PBS standards.
Compliance, Reporting & Supply Oversight: Ensure compliance with company policies, maintain documentation, provide operational updates, and oversee supply inventory.
Field & Emergency Response: Respond to emergencies and urgent client escalations, including evenings, weekends, and holidays.
What It Takes to Be Successful
Background in multi-site operations, preferably in facility services, residential property management, or a related field.
Experience managing security teams or working with building engineering staff.
Strong leadership skills, ability to hold people accountable, and maintain a positive team environment.
Clear communication skills, both written and verbal, and the ability to give direct feedback and escalate issues when necessary.
Familiarity with scheduling software, HR platforms, and reporting tools.
Bilingual English & Spanish preferred.
Valid driver's license and reliable transportation.
Flexibility to work evenings, weekends, and respond to field emergencies.
Why PBS Facility Service
PBS Facility Service values its field staff and believes in setting a high standard for how operations are conducted. The Regional Operations Manager plays a crucial role in maintaining these standards and ensuring client satisfaction.