Regional Operations Manager

Responsibilities

• Provides strategic and operational leadership across the assigned geographic, multi-branch area.
• Ensures consistent execution of operational standards, exceptional customer service, and a best-in-class customer experience.
• Oversees and directs warehouse operations for the assigned area, ensuring efficient, safe, and customer-focused execution.
• Develops and implements operational strategies, resolves operational issues, and ensures alignment with regional and company objectives.
• Accountable for operational performance, financial discipline, and warehouse team development.
• Works in partnership with regional sales and store leaders to align operational capacity with business strategy while driving performance across safety, service, cost, and people metrics.
• Ensures one high-performing unit including sales growth, margin protection and maximization, inventory management, process improvement, employee development, and ensuring excellent customer experience.
• Interfaces with sales team to ensure sales execution and operational delivery of sales initiatives.
• Supervises Warehouse leaders in their area and ensures the overall store and regional objectives are met.
• Hires, manages, trains, develops, counsels, and coaches warehouse supervisors and managers, including but not limited to setting clear expectations and providing feedback to ensure performance.
• Drives accountability through performance management and succession planning.
• Ensures efficient and safe operations across all locations within the defined area, maintaining consistent standards and execution.
• Ensures compliance with company policies, standard operating procedures, safety standards, and internal audit requirements.
• Manages operational aspects of the P&L for the respective region/s and monitors associated expenses.
• Ensures operational expense control and expense-based P&L performance, ensuring activities are conducted within approved budgets.
• Maintains facilities in tour-ready condition and ensures execution of preventative maintenance programs for all facilities and equipment.
• Identifies operational opportunities to support new products and services from a distribution and execution perspective.
• Initiates, identifies, recommends, documents, trains, and implements standard operating procedures related to smooth and consistent operations to ensure a positive customer experience.
• Implements improved process initiatives through communication, training, and oversight.
• Analyzes, assesses, and reports on existing operations and proposes strategies and best practices to improve processes and procedures related to sales and operational procedures.
• Works in collaboration with other departments and branch personnel to devise consistent practices that build a cohesive approach to delivering a superior customer experience and achieving financial goals.
• Collaborates cross-functionally with regional and branch support teams and other store and sales support functions to ensure seamless execution of regional objectives.
• Adheres to and enforces all company policies, procedures, and business ethics.

Qualifications

• Highschool degree or equivalent required.
• Bachelor’s degree in logistics, business, or related field preferred.
• Ten years of progressive operations leadership experience, preferably in multi-site distribution or logistics environment.
• Minimum of five years’ supervisory experience.
• Valid driver’s license and proof of insurability in order to travel across assigned territory.