Regional Operations Manager

This position requires regular regional travel to all markets up to 25 weeks per year.

About the role

The Regional Operations Manager is responsible for overseeing the operation from contract to completion of project in our MID-ATLANTIC region, covering the VIRGINIA & MARYLAND markets. This role manages a region consisting of multiple locations, maintaining communication with customers throughout the project and ensuring profitability. The position oversees permit acquisition, subcontractor management, scheduling, and revenue/profitability planning with the Regional Manager. Responsibilities include reviewing difficult jobs, addressing customer concerns, and hiring/training the installation team.

Responsibilities

• Day-to-day Operations Management of multiple locations
• Job and project management utilizing our in-house CRM system
• Oversee implementation of our customer satisfaction process
• Responsible for job profitability, job costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs
• Oversee performance of the teams and train them on proper procedures
• Evaluate and monitor performance and quality standards of sub-contractors
• Oversee training of proper installation procedures for all company products
• Oversee and perform, if necessary, measures, breakouts, and order materials accordingly
• Ensure that safety standards are reviewed and implemented
• Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems
• Maintain a rolling 30-day installation schedule
• Oversee and participate in obtaining permits, ordering, managing, and scheduling subcontractors
• Plan revenue/profitability and meet monthly, quarterly, and yearly targets
• Ensure all jobs are installed in accordance with company guidelines of quality and profitability

Requirements

• Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry
• P&L responsibility preferred
• Experience in team building and management
• Strong organizational, communication, and leadership skills
• Process-oriented mindset
• Excellent customer relations and problem-solving skills
• Experience in dealing with multiple trades and sub-contractors
• Competency in the use of technology; experience with MS Excel a plus
• Must be able to travel (drive) to all locations regularly
• Operations & installation management experience in the residential home improvement industry (highly considered)

Pay

$80K - $85K base salary plus performance bonus (top regional operations managers earn $150K+ in their first year).

Benefits

• Health insurance with several options, including a company-matching HSA
• Vision and dental plans
• Company-matching 401(k) Plan
• Short- and long-term disability insurance plans
• Vacation and holiday pay