Regional Operations Manager

Responsibilities

• Lead the planning, coordination, and execution of field installations, ensuring projects are completed efficiently and on time.
• Assess installation requirements to guarantee the right staff, tools, and equipment are in place for success.
• Oversee ECAM’s fleet operations, ensuring vehicles are maintained, inspected, and compliant with all regulations.
• Collaborate with it, the monitoring center, and third-party vendors to resolve on-site hardware and software challenges swiftly.
• Recruit, train, and mentor top-tier technicians across the region.
• Prioritize and coordinate projects to maximize team efficiency and customer satisfaction.
• Manage subcontractor relationships, setting clear expectations and evaluating performance.
• Deliver engaging training programs on ECAM processes, products, service standards, health & safety, and certifications.
• Set clear performance goals, conduct reviews, and address issues constructively to support professional growth.
• Champion a culture of safety and continuous improvement, empowering employees to enhance customer experiences.
• Conduct site inspections and provide hands-on support during installations when needed.
• Address customer concerns strategically and safely, ensuring solutions are implemented efficiently with minimal overtime.
• Partner with internal teams to ensure seamless coordination, reduce rework, and maximize satisfaction.
• Identify, source, and manage the tools, equipment, and parts needed to support high-quality, timely installations.
• Oversee warehouse operations and coordinate transportation logistics for nationwide deliveries.
• Contribute to the annual field operations budget and track performance against financial and operational goals.
• Deliver clear, actionable updates to management, highlighting progress, challenges, and opportunities for improvement.

Qualifications

• Authorized to work in the United States
• Bachelor’s degree required. Bachelor’s degree in a related field from an accredited college or university
• 5+ years of experience relating to the above-described duties

Skills and Competencies

• Leadership - inspire and manage field teams effectively.
• Organization - keep operations and projects running smoothly.
• Problem-solving - resolve issues efficiently for customers.
• Technical savvy - understand installations, tools, and it systems.
• Safety first - promote compliance and continuous improvement.