Regional Operations Manager

Role And Responsibilities

• Directs, leads, and supervises the Operations Managers in the region.
• Partners with clinical and site-based leadership to achieve team goals related to appointment access, appointment utilization, patient satisfaction, and wait time.
• Works collaboratively with site management and Patient Accounts/Billing to improve revenue cycle performance.
• Directs engagement with site-based employees to standardize workflows and best practices across the agency.
• Identifies and recommends new approaches, tools, and programs to achieve industry best practices.
• Collaborates with Clinical and Operations leadership to define, implement, and continuously improve organization-wide policies and procedures.
• Participates in strategic discussions and leads teams in executing workflow and technological advancements.
• Works effectively with Regional VPs regarding community engagement activities.
• Analyzes detailed reports as needed and proactively makes recommendations for process change improvements based on data analysis.
• Establishes and maintains a culture of customer service/patient care that demonstrates respect, cultural competency, and practice management standards meeting and exceeding patient expectations.
• Implements agency policies and procedures related to office administration and ensures full training of all personnel on both policy and execution of policy.
• Develops agency operational capabilities and resources through participation in agency committees and project teams.
• Facilitates team development and cross-agency collaboration among Operations and clinical staff.
• May perform other duties and responsibilities as necessary.

Qualifications

• Required Skills and Education:
• Bachelor’s degree or equivalent required.
• Minimum of five (5) years’ progressive supervisory or management experience in the healthcare services setting, including experience in operations, reimbursement, and project management.
• Prior experience with EHR including clinical/practice management/revenue cycle.
• Experience with delivery care via telehealth platform appointments and virtual patient communication preferred.
• Familiarity with federal, state, and private insurance carriers and payer regulations.
• Process/procedure development, implementation, and improvement skills.
• Strong managerial competencies in the areas of leadership and team development, managerial coaching, mentoring, and situational assessment skills with a proven track record in building and developing high performing teams.
• Superior judgment, negotiation, and decision-making skills.
• Strong critical thinking skills and ability to proactively identify problems and pose solutions.
• Very strong proficiency using Microsoft Office products.
• Strong analytical ability.
• Experience working with business intelligence teams and reviewing data sets to participate in operational decisions.
• Effective communication at all levels in the organization with strong oral, written, and negotiation skills.
• Six Sigma, Lean, and Project Management Professional (PMP) certifications a plus.
• Physical Requirements/Work Environment:
• Minimal physical effort.
• Must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.

Organization Information

• Location: Community Health Center of Middletown, City Middletown, State Connecticut.
• Time Type: Full time.