Regional Operations Manager

About the Role

Great Day Improvements LLC, an innovator and leader in the home remodeling market, is seeking a driven and experienced Regional Operations Manager to oversee all aspects of Installation and Operations in our Mid-Atlantic region, covering Virginia and Maryland markets. This position requires regular regional travel to all markets up to 25 weeks per year. Highly considered candidates must have operations and installation management experience in the residential home improvement industry.

Great Day Improvements is a vertically integrated company that designs, manufactures, sells, and installs the Patio Enclosures™ sunroom products. As a contributing member of our successful Management Team, you will manage the Installation/Operations of three regional branches.

Responsibilities

• Day-to-day Operations Management of multiple locations
• Job and project management utilizing our in-house CRM system
• Oversee implementation of our customer satisfaction process
• Responsible for job profitability, job costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs
• Oversee performance of the teams and train them on proper procedures
• Evaluate and monitor performance and quality standards of sub-contractors
• Oversee training of proper installation procedures for all company products
• Oversee and perform, if necessary, measures, breakouts, and order materials accordingly
• Ensure that safety standards are reviewed and implemented
• Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems
• Maintain a rolling 30-day installation schedule
• Oversee and participate in obtaining permits, ordering, managing, and scheduling subcontractors, and all scheduling of projects
• Work with Regional Manager to plan revenue/profitability and meet monthly, quarterly, and yearly targets
• Review difficult jobs and ensure all jobs are installed in accordance with company guidelines for quality and profitability
• Address customer concerns and review complicated jobs with customers
• Responsible for hiring and training the installation team

Qualifications

• Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry
• P&L responsibility preferred
• Experienced in team building and management preferred
• Strong organizational, communication, and leadership skills
• Must be process-oriented
• Excellent customer relations and problem-solving skills
• Experience in dealing with multiple trades and sub-contractors
• Must be competent in the use of technology; experience with MS Excel a plus
• Must be able to travel (drive) to all locations regularly

Pay

$80K - $85K base salary plus performance bonus (top Regional Operations Managers earn $150K+ in their first year).

Benefits

• Competitive health insurance with several options, including a company-matching HSA
• Vision and dental plans
• Company-matching 401(k) Plan
• Short- and long-term disability insurance plans
• Vacation and holiday pay