Regional Operations Manager

About the Role

Great Day Improvements LLC, an innovator and leader in the home remodeling market, is seeking a driven and experienced Regional Operations Manager to oversee all aspects of Installation and Operations in our Mid-Atlantic region, covering Western Pennsylvania and New Jersey. This position requires regular regional travel to all markets, up to 25 weeks per year. The role involves managing the day-to-day operations of multiple locations, ensuring job profitability, and maintaining high standards of customer satisfaction.

Responsibilities

• Day-to-day Operations Management of multiple locations
• Job and project management utilizing our in-house CRM system
• Oversee implementation of our customer satisfaction process
• Responsible for job profitability, job costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs
• Oversee performance of the teams and train them on proper procedures
• Evaluate and monitor performance and quality standards of sub-contractors
• Oversee training of proper installation procedures for all company products
• Oversee and perform, if necessary, measures, breakouts, and order materials accordingly
• Ensure that safety standards are reviewed and implemented
• Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems
• Maintain a rolling 30-day installation schedule
• Oversee and participate in obtaining permits, ordering, managing, and scheduling subcontractors
• Plan revenue/profitability and meet monthly, quarterly, and yearly targets
• Review difficult jobs to ensure installation aligns with company guidelines for quality and profitability
• Address customer concerns and review complicated jobs with them
• Responsible for hiring and training the installation team

Qualifications

• Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry
• P&L responsibility preferred
• Experienced in team building and management
• Strong organizational, communication, and leadership skills
• Process-oriented with excellent customer relations and problem-solving skills
• Experience in dealing with multiple trades and sub-contractors
• Competent in the use of technology; experience with MS Excel a plus
• Must be able to travel (drive) to all locations regularly

Pay

$80K - $85K base salary plus performance bonus. Top regional operations managers earn $150K+ in their first year.

Benefits

• Health insurance with several options, including a company-matching HSA
• Vision and dental plans
• Company-matching 401(k) Plan
• Short- and long-term disability insurance plans
• Vacation and holiday pay

Schedule

This position requires regular regional travel to all markets, up to 25 weeks per year.