Regional Operations Manager

About the role

The Regional Senior Manager, Dealership Operations leads Carvana's fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location.

Responsibilities

• Own regional P&L — revenue, labor efficiency, gross profit, and customer experience across all sites in the region.
• Manage and develop store level GMs (typically 3–4 sites); hold each site leader accountable to targets and grow their capability.
• Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps.
• Ensure consistent SOP execution across all sites and partner with the Implementation & Training team on rollout of new processes and tools.
• Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site’s capacity.
• Resolve cross-site issues and partner with central functions on behalf of the region.
• Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast & actuals review.
• Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites.
• Represent regional performance, risks, and investment needs to corporate leadership.

Requirements

• 7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility; Stellantis experience strongly preferred.
• Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals.
• Demonstrated success developing and managing site-level leaders.
• Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards) strongly preferred.
• Strong business acumen with the ability to manage regional P&L, budgets, and forecasts.
• Exceptional leadership and communication skills, with the ability to drive results through others.
• Willingness to travel regularly between sites within the region.

Qualifications

• Must be able to read, write, speak and understand English.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• A clean driving record with no more than two moving violations or DUI’s in the last three years.
• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Will be required to use personal protective equipment to prevent exposure to hazardous materials.
• May be requested to work overtime and weekends for special programs and events.
• Regular travel between service centers within the region.
• Lift up to 40 pounds frequently.
• Walk up to three miles each day.