Regional Operations Manager

About the role

The Manager of Operations oversees all contracted services across multiple sites within a geographic region. Key responsibilities include building strong client partnerships, driving operational excellence, managing site visits, addressing client communications, and ensuring financial performance.

Responsibilities

• Possess deep knowledge of the operation at each site
• Be responsible for the delivery and execution of all contracted janitorial services within the region
• Build long-term sustainable partnerships with the client at each location
• Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
• Effectively address all client related communications in real time with a sense of urgency
• Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
• Review financial performance regularly to forecast spend and course correct when necessary
• Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
• Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
• Prepare and develop financial and operational reports weekly and monthly
• Work closely with project managers to develop their operational knowledge and management capabilities
• Make sure all onsite employees have clear job assignments, roles and responsibilities
• Develop site specific performance standards and ensure portfolio wide standards are being met
• Proactively create consistent and effective operational processes and see them through to implementation
• Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
• Drive and promote a strong safety culture; reinforce ABM and client safety programs
• Ensure each site is conducting formal quality checks and inspections according to plan
• Continuously monitor the overall performance of each site and make appropriate changes to improve performance
• Up-sell additional services and tag jobs above and beyond contractual agreements
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
• Understand and comply with ABM policies and procedures

Qualifications

• Bachelor’s degree preferred or equivalent military experience
• Minimum of 5-7 years of management experience
• Minimum of 5-7 years in facility services or building management (multi-site locations preferred)
• Experience in warehouse, distribution center or manufacturing environments is a plus
• Previous custodial experience desired
• Able to travel by car weekly to sites within region
• Extended travel outside of region (10%)
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office
• Maintain a valid State issued driver’s license

Benefits

ABM offers a comprehensive benefits package, including:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance programs

Pay

$90K/YR Plus DOE. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Schedule

Extended travel outside of region (10%)