Regional Operations Director

About the role

Equity Real Estate Management (EREM) is growing! We love what we do, and we are looking for talented, like‑minded individuals to join our ever‑growing team of rock stars. At EREM we offer a positive, forward‑thinking culture where ideas and opinions are welcomed, providing you with the tools you need to succeed and an understanding that everyone is important in achieving overall success. We strive to create an environment that offers great opportunities to learn and grow both personally and professionally. Our commitment to maintaining high standards and best practices ensures that everyone works cohesively toward the same goal. We encourage innovation, give autonomy to team members, reward hard work and actually have fun while doing it!

Responsibilities

• Oversee multiple properties and supervise staff in accordance with company policies to achieve maximum net revenue and enhance property value and quality.
• Optimize occupancy and net revenues; operate properties cost‑effectively to meet revenue goals.
• Hire, train and develop personnel in compliance with federal, state, local laws and company policies.
• Develop competitive marketing data and implement comprehensive marketing plans to achieve leasing and revenue goals.
• Achieve leasing goals, plan and execute effective advertising, monitor curb appeal and ensure vacant units are market ready.
• Meet KPIs related to occupancy, delinquency, resident retention and employee retention.
• Establish and execute an effective resident retention plan, including positive customer relations, timely resolution of resident issues, and host property‑sponsored resident social functions.
• Manage administrative functions, ensuring lease paperwork is complete and accurate and that reports and company procedures are followed timely.
• Supervise maintenance functions and projects, ensuring safe and timely completion; ensure grounds, buildings and units are fully operational, safe and attractive, with regular visual inspections.
• Accurately record property income, expenses and other financial data in accordance with budget and policy guidelines; handle daily deposits, petty cash and safeguard property funds.
• Detect, alleviate and monitor potential liability risks; follow safety procedures and handle property loss, general liability claims and on‑the‑job employee injuries.
• Travel for daily bank deposits, court eviction actions, supplies, other property‑related matters, and attend company meetings, training seminars and industry seminars.
• Assist with month‑end closing, budget preparation and other matters as requested.

Qualifications

• Excellent attitude.
• Minimum 5 years of regional property manager experience.
• Bachelor’s Degree or equivalent preferred.
• Experience with Microsoft Office and property‑management software.
• Availability to work a flexible schedule, including evenings and weekends as needed, and ability to travel.

Skills

• Professional image.
• Excellent management, supervisory and communication skills.
• Affordable experience is required.
• Bi‑lingual (Spanish) preferred; English fluency required (additional language abilities may be required).
• Strong customer‑service orientation.
• Superior understanding of sales and marketing concepts and techniques.
• Strong organizational and administrative abilities.
• Strong computer skills.
• Advanced business mathematical abilities and familiarity with financial statements.
• Knowledge of on‑site maintenance requirements, including dealing with vendors and contractors.