Regional Operational Excellence Manager

Position Overview

The Operational Excellence Manager leads and coordinates regional new unit openings with a strong focus on front of house excellence. This includes oversight of merchandising, signage, small wares, equipment placement, and the full setup of front of house operations to ensure a polished and hospitality focused guest experience.

Key Responsibilities

• Lead and coordinate regional new unit openings to ensure operational readiness and exceptional front of house guest experiences

• Oversee merchandising, signage, small wares, service flow, and front of house setup to align with company standards

• Develop and implement structured opening tools including task by time guides, cleaning schedules, station diagrams, and training materials

• Train management teams and hourly staff on service culture, operational processes, and front of house standards

• Support successful launch of coffee bars, office coffee service pantries, micro kitchens, juice outlets, promotions, and catering programs

• Identify and develop regional champions to sustain excellence and support future openings

• Continuously improve opening processes to enhance efficiency, consistency, and scalability

Core Competencies

• Leadership and Influence

• Client and Guest Focus

• Operational Excellence

• Drive and Accountability

• Adaptability and Composure

• Inclusive Leadership

• Integrity

Physical Requirements

• Ability to stand and walk for extended periods, up to eight hours per day

• Ability to lift a minimum of twenty five pounds

• Maintain professional appearance standards

• Thrive in high volume environments with time sensitive demands

HSEQ Compliance

• All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment

• Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks

• Participate in HSEQ training and report any potential hazards or compliance concerns

Benefits

• Medical, dental, life, and disability insurance

• Comprehensive leave program based on employment status