Regional Medical Assistant Float

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. We value you, see you, and help you build your career with a reliable team that shares the mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart—our patients are family, and we want to keep our family healthy.

About the role

The Regional MA Float is a clinical role responsible for administrative and clinical tasks, including maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This is a safety-sensitive position involving direct patient care and administering medication. The role requires travel within the region (85% of the time) to provide physician support services and ensure positive patient experiences.

Responsibilities

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews; take patients' vitals and record information in the patient electronic medical record (EMR).
• Assist provider with examination, treatments, and procedures as directed.
• Maintain complete and detailed records of patients’ information in the EMR.
• Measure and record vital signs in the EMR.
• Handle front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
• Maintain patient medical records in accordance with center policy.
• Explain treatment procedures, medications, diets, or providers’ instructions to patients.
• Prepare both patient and room for examination.
• Complete patient phone calls for proactive care coordination, medication reminders, appointment reminders, transitional care management, and document telephone encounters.
• Provide patient and provider support during procedures by handing instruments or equipment to the physician.
• Clean and sterilize instruments and equipment after use; dispose of contaminated supplies.
• Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dressing and bandaging wounds and incisions, starting and monitoring IV infusion, and assisting physicians with procedures.
• Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen, pulse oximetry, peak flow, and inhalation treatments.
• Perform in-office CLIA-waived lab tests.
• Carry out quality controls related to lab equipment and testing; complete and maintain lab-related logs; perform PT/INR using CoaguChek/Coag Sense machine and glucose testing using glucometer.
• Accurately complete electronic medical records, including medical services rendered, test results, and supplies used.
• Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested.
• Draw blood and process specimens for send-out.
• Provide patient education as directed by the provider.
• Assist with front office tasks, including patient check-in/out, referrals, prescription medication management, and inbound/outbound telephone calls.
• Maintain adequate inventory of office medications and medical supplies; order as needed.
• Assist in onboarding and training new team members.
• Assist with inventory and maintaining office supplies.
• Travel within the region 85% of the time.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• Completion of Accredited Medical Assistant program preferred (RMA or CMA).
• Minimum of 1 year of experience as a Medical Assistant.
• CPR certification preferred.
• IV Start Certification preferred.
• Phlebotomy experience preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens).
• Knowledge of medical coding preferred.
• Knowledge of HIPAA and OSHA preferred.
• Working knowledge of common prescription medications for the patient population assigned.
• Basic computer skills, including familiarity with electronic medical records.
• Excellent telephone and switchboard etiquette.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods.
• Requires ability to sit or stand for prolonged periods.
• Must be able to lift and move patients and medical equipment as needed.
• Requires ability to lift/carry up to 15 lbs.
• Requires corrected vision and hearing to normal range.
• Ability to sit for extended periods.
• Ability to operate a computer and telephone.
• Must have own means of transportation.

Skills

• Contagious and positive work ethic; inspires others and models core values and guiding principles.
• Effective team player who contributes valuable ideas and feedback and meets commitments.
• Able to work within a dynamic environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive; defines work in terms of success and completes goals.
• Demonstrated ability to handle data with confidentiality.
• Ability to work cross-functionally with multiple teams and independently with minimal supervision.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Excellent written and verbal communication skills; comfortable communicating with patients, providers, health plans, and internal/external stakeholders.
• Strong interpersonal and presentation skills.
• Strong critical thinking and problem-solving skills.
• Results-oriented with a focus on quality execution and delivery.
• Appreciation of cultural diversity and sensitivity toward target patient populations.

Benefits

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance.
• 401k with employer match.
• Paid time off.
• Paid holidays.