Regional Medical Assistant Float

About the Role

At VIPcare, we specialize in primary care for patients 65+ and are dedicated to providing 5-star service that prioritizes patient care and outcomes. The Regional MA Float is a clinical role responsible for both administrative and clinical tasks, supporting physicians and ensuring positive patient experiences. This is a safety-sensitive position involving direct patient care and medication administration. The role requires travel within the region (The Villages / Wildwood / Lady Lake area) 85% of the time, with the home office located in The Villages Fenny. Mileage reimbursement is provided.

Responsibilities

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and preventative medicine reviews.
• Take patients' vitals and record information in the patient electronic medical record (EMR).
• Assist providers with examinations, treatments, and procedures as directed.
• Maintain complete and detailed records of patients’ information in the ER.
• Handle front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
• Explain treatment procedures, medications, diets, or providers’ instructions to patients.
• Prepare patients and rooms for examination.
• Complete patient phone calls for proactive care coordination, medication reminders, appointment reminders, transitional care management, and document telephone encounters.
• Provide patient and provider support during procedures by handing instruments or equipment to the physician.
• Clean and sterilize instruments and equipment after use; dispose of contaminated supplies.
• Administer oral and injectable medications, irrigate eyes and ears, dress and bandage wounds, start and monitor IV infusions, and assist with procedures as requested.
• Perform in-office diagnostic tests, including eye exams, electrocardiographs, oxygen administration, pulse oximetry, peak flow, and inhalation treatments.
• Perform in-office CLIA-waived lab tests, including quality controls, lab-related logs, PT/INR testing using CoaguChek/Coag Sense, and glucose testing using a glucometer.
• Monitor disposable inventory and order medical supplies and pharmaceuticals as needed.
• Draw blood and process specimens for send-out.
• Provide patient education as directed by the provider.
• Assist with front-office tasks, including patient check-in/out, referrals, prescription medication management, and inbound/outbound telephone calls.
• Maintain an adequate inventory of office medications and medical supplies.
• Assist in onboarding and training new team members.
• Travel within the region 85% of the time.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred (RMA or CMA).
• Minimum of 1 year of experience as a Medical Assistant.
• CPR certification preferred.
• IV Start Certification preferred.
• Phlebotomy experience preferred (knowledge of collection methods, testing, bleeding times, donor blood collection, bedside testing, and specimen preparation).
• Knowledge of medical coding preferred.
• Knowledge of HIPAA and OSHA preferred.
• Working knowledge of common prescription medications for the patient population assigned.
• Basic computer skills, including familiarity with electronic medical records.
• Excellent telephone and switchboard etiquette.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead for prolonged periods in a clinic setting.
• Ability to sit or stand for extended periods.
• Must be able to lift and move patients and medical equipment as needed.
• Ability to lift/carry up to 15 lbs.
• Requires corrected vision and hearing to normal range.
• Ability to operate a computer and telephone.
• Must have own means of transportation.

Key Attributes

• Contagious and positive work ethic; inspires others and models core values and guiding principles.
• Effective team player who contributes ideas and feedback and meets commitments.
• Able to work within the Better Health environment with energy and passion for tasks and challenges.
• Focused and driven, defines work in terms of success, and completes goals.
• Demonstrated ability to handle data with confidentiality.
• Ability to work cross-functionally with multiple teams and independently with minimal supervision.
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
• Excellent written and verbal communication skills; comfortable communicating with patients, providers, health plans, and internal/external stakeholders.
• Strong interpersonal and presentation skills.
• Strong critical thinking and problem-solving skills.
• Results-oriented with a focus on quality execution and delivery.
• Appreciation of cultural diversity and sensitivity toward target patient populations.

Pay

Pay Range: USD $18.00 - USD $25.00 per hour.

Benefits

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance.
• 401k with employer match.
• Paid time off.
• Paid holidays.