Regional Manager, Property Management - South Bay Area

Reports to: Senior Regional Manager/VP, Property Management. Regular, full-time, exempt position with supervisory responsibilities.

About the role

The Regional Manager, Property Management oversees a portfolio of USA communities—family, senior, conventional, and/or affordable—across San Jose, Santa Clara, Marina, Morgan Hill, and (once construction is complete) Fremont. The current portfolio consists of 5+ properties and ~835 units, growing to 1,100 units. Candidates must be based in or near the portfolio.

Responsibilities

• Supervise all employees within the assigned portfolio to ensure adherence to company policies and procedures.
• Monitor marketing needs, recommend improvements, review occupancy status, and maximize rent schedules.
• Review and approve expenditures within specified budgetary guidelines.
• Resolve resident relation issues.
• Complete performance evaluations for supervised employees.
• Audit property administrative, accounting, and maintenance areas for compliance with established policies.
• Review and approve timecards and time-off requests.
• Prepare annual operating budgets.
• Complete required quarterly lender and regional reports.
• Mentor and counsel supervised employees.
• Coordinate communication between community managers and the corporate team.
• Review and approve expenditures, negotiate and evaluate contracts.
• Approve and participate in all on-site personnel hires, status changes, and terminations.
• Monitor, support, and suggest marketing improvements; review and suggest rent increases.
• Conduct quarterly regional inspections/audits to ensure compliance with processes and procedures.
• Perform consistent support site visits to ensure operational efficiency.

Requirements

• Bachelor’s degree or equivalent job experience.
• Minimum 2 years’ experience as a Regional Property Supervisor.
• Knowledge of Section 42 Tax Credit Program, HUD, RHCP, and local city/state programs.
• 3+ years’ experience managing/supervising multiple properties.
• Comfort with regular travel to the Bay Area.
• Working weekends, overtime, and travel may be required.
• Travel to corporate office in Roseville for meetings and trainings.
• Monthly and quarterly site visits to communities in the portfolio.
• Attend and participate in investor, bank, SHRA, CTCAC, and tax-credit property inspections.

Skills

• Problem-solving: Identify and resolve issues in a timely manner.
• Customer service: Respond promptly to resident/customer needs.
• Oral communication: Speak clearly and professionally in all situations.
• Written communication: Write clearly and informatively.
• Teamwork: Give and welcome feedback; contribute to a positive team spirit.
• Managing people: Effectively mentor and encourage growth.
• Organizational support: Follow company policies and procedures; support organizational goals.

Pay

$115,000 – $140,000 annually plus bonus, depending on experience.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• Wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• Employee Referral Bonus Program.
• Scholarship opportunity for dependents of full-time employees.