Regional Manager, Living Options & Services

About the role

Facilitates and manages the operations of assigned group homes and other living arrangements for people with disabilities. Leads a team of Direct Support Professionals (DSPs) to ensure the development of quality, individualized living services that maximize choice, person-centered thinking, and inclusive opportunities. Focuses on coaching and managing assigned team members, planning and support for persons served, and quality of services, while partnering across the organization to align and transform services to Fello's strategic vision, Developmental Disabilities Administration (DDA) waiver guidelines, and Centers for Medicare & Medicaid Services’ (CMS) Community Setting Rule. This position is a member of the Leadership Council and is designated as essential, requiring availability during times of emergency.

Must meet the qualifications of a DSP and complete all required trainings, including obtaining and maintaining Medical Technician Certification (CMT).

Responsibilities

• Manage operations of assigned group homes and living arrangements for people with disabilities.
• Lead and coach a team of Direct Support Professionals (DSPs).
• Ensure development of quality, individualized living services that maximize choice and person-centered thinking.
• Partner across the organization to align services with Fello’s strategic vision, DDA waiver guidelines, and CMS Community Setting Rule.
• Provide planning and support for persons served while maintaining high service quality.
• Serve as a member of the Leadership Council and be available during emergencies.

Requirements

• Five or more years supporting people with disabilities, including three or more years managing DSPs.
• Proven track record of building high-performing teams.
• Strong judgment under pressure and professional communication skills.
• Proficiency in MS Word, Excel, Outlook, and related technology tools.
• High school diploma required; Bachelor’s degree strongly preferred; Master’s degree in social work, education, or a related field is a plus.
• Valid Maryland Driver’s License with no egregious violations; ability to drive is required.

Schedule

• Full-time, based at an assigned office location with significant travel required across the Greater Chesapeake Region.
• Typical work schedule is Monday through Friday with varying hours.
• Flexible schedule required to support a 24/7 operation, including regular and frequent night and weekend hours.
• Eligible for periodic telework.

Benefits

• Award-winning total rewards (benefits) package.
• Paid professional development opportunities.