Regional Manager

About the role

The Regional Manager – Southeast PA is a high-impact, ground-floor leadership role. This person will be the operational owner of HFS's first Pennsylvania acquisitions, responsible for stabilizing and integrating newly acquired companies, owning the regional P&L, and building the operational playbook that will scale across future acquisitions. This role reports directly to the CEO and is intended to grow with the platform.

Key Responsibilities

• Lead on-site integration of newly acquired companies — stabilize operations, align team, and execute the HFS integration checklist within the first 90 days post-close
• Own the onboarding of acquired companies onto HFS systems, including WinTeam (ERP/timekeeping) and SharePoint
• Assess acquired leadership teams and develop a clear talent plan within the first 30 days
• Serve as the primary point of contact for acquired company employees during the transition period
• Own the P&L of assigned PA/NJ branches, including labor cost, gross margin, and customer retention targets
• Maintain financial performance weekly; identify and address deviations from budget on labor, materials, and job-level profitability
• Develop and manage annual branch budgets in coordination with the CEO and finance team
• Ensure branches are staffed, scheduled, and equipped to meet customer contract requirements
• Directly supervise branch managers and area supervisors at Pennsylvania locations
• Coach, develop, and hold accountable direct reports against defined performance standards
• Partner with HR to manage recruiting, onboarding, and retention for the Pennsylvania region
• Build a strong local management bench capable of operating independently as the region grows
• Conduct regular site inspections and customer walk-throughs to ensure service quality and contract compliance
• Build and maintain relationships with key customers; respond to escalations promptly and professionally
• Drive customer retention through proactive account management and consistent quality delivery
• Champion WinTeam utilization across the Pennsylvania region — ensure timekeeping, scheduling, and reporting are accurate and consistent
• Identify process gaps and develop standard operating procedures to improve efficiency and scalability
• Contribute to the development of the HFS integration playbook, capturing lessons learned for future acquisitions
• Participate in Lean/continuous improvement initiatives as directed by the CEO

Requirements

• 5+ years of operations management experience in a multi-site service business (commercial cleaning, facilities, landscaping, or related field strongly preferred)
• Proven P&L ownership — comfortable reading financial statements and managing to budget
• Experience leading teams through change, including acquisitions, system transitions, or organizational restructuring
• Strong people leader — able to build trust quickly with inherited teams and hold people accountable with care
• Highly organized with excellent follow-through; able to manage multiple workstreams simultaneously
• Proficient in technology — experience with ERP or field operations platforms required; WinTeam experience strongly preferred
• Excellent written and verbal communication skills
• Valid driver's license and willingness to be on-site at Pennsylvania locations regularly
• Familiarity with WinTeam (BSC-specific ERP) or comparable field service management software
• Prior involvement in acquisition integration or post-merger operational stabilization

Qualifications

• Bachelor's degree in business, operations management, or equivalent experience

Benefits

• Medical, dental, and vision benefits
• 401(k) with company match

Pay

$65,000 – $75,000 base salary, commensurate with experience

Schedule

Full-time