Regional Manager

Basic Function

Responsible for the development of, and to achieve revenue, expense management, profit, and other financial goals while consistently providing customers, Property Managers/Supervisors and community residents with the highest quality of service and support possible. Regularly conducts effective property visits throughout the region/area, to ensure that Company and regional/area objectives are being attained. Carries out the Regional Manager’s Priority Core Principles (see attached) while performing the duties below personally or through subordinate supervisors.

Principle Responsibilities

• Develops and implements a marketing/operational plan to achieve or exceed occupancy and financial goals for each community.
• Makes recommendations to Owners and President regarding capital improvements and operational matters.
• Must be attentive to potential fee management opportunities that may exist in his/her markets and advise the President of possible fee management opportunities.
• Implements company policies and procedures and monitors occupancy, expenses, and delinquencies at each community on a weekly basis.
• Counsels and approves staffing, rental rates, non-budgeted expenditures above $500, move-in or lease renewal specials and/or concessions, on-site staff bonuses and commissions, long-term or short-term leases, advertising, bad-debt write-offs, salary increases, and service contracts.
• Partners with Human Resources to approve on-site Associate terminations.
• Partners with Director of Operations to approve all regional/national contracts.
• Reviews, submits, and presents annual budget for each community to the Senior Management team.
• Analyzes financial statements and provides variance reports to Owners on a monthly basis.
• Assures that company policy is adhered to when overriding new resident applications.
• Reviews, discusses results of audio/video shop with Associates and develops performance action plan when needed.
• Partners with Director of Operations to ensure that all on-site policies and procedures are being performed per company policy.

Essential Functions

• Determines rental rates and concessions based on market conditions, i.e. rates charged by competitors, vacancy rates by unit type, local economy, etc.
• Develops or reviews and submits to the President and/or Owners for review and approval: annual budgets including capital expenditures, annual marketing and management plans for communities, policy deviations, and all legal matters of the property, and unbudgeted expenditures over $1000.
• Partners with Director of Operations to ensure that all on-site policies and procedures are being performed per company policy.

Education, Training, and Experience

• Four year college degree or university program certificate preferred; plus three to five years related experience and/or training at the multi-site or property management level preferred; or equivalent combination of education and experience.
• Must have the ability to effectively analyze financial statements and budgets.
• Prioritize CPM or CAPS designation for candidacy.

Abilities and Aptitudes

• Must have the ability to interact effectively with Owners and all Stonemark Management Associates, Vendors, and Residents.
• Ability to define problems, collect data, establish facts, and draw valid recommendations and conclusions.
• Ability to professionally and promptly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to professionally write correspondence for publication that conforms to prescribed style and format.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Specific Skills

• Knowledge of math, finance, and real estate is essential.
• Organizational management, leadership, and good communications skills are essential to this position.