Regional Manager

What You'll DO

• Maintains operational integrity throughout the branches assigned to the region.
• Initiates and directs activities to generate servicing of members and development of new business by monitoring results, providing leadership, and coaching Branch Managers and/or branch team members.
• Ensures branch(s) adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets.
• Recommends action plans to improve operational policies, procedures and controls; and mitigate controllable losses in operations.
• Encourages and supports organizational initiatives, activities and programs that promote growth and works to establish a positive impact on the communities and members being serviced.
• Acts as a communication liaison between SHCU/SHFCU Retail Management and the retail branches within assigned region.
• Ensures that customer service excellence is achieved by encouraging staff to meet high levels of service, confidence, trust, empathy and by promoting members as the primary focus.
• Manages performance appraisals, performance improvement plans, promotions, and terminations.
• Organizes external new business development programs within regional market.
• Aids in the development of branch business plans to ensure that all deposit and loan production goals are met.
• Nurtures and develops community relations to enhance SHCU/SHFCU reputation.
• Identifies partnerships and collaborations opportunities with public, private and nonprofit entities that advance our mission and impact while strengthening our partners.
• Represents Self-Help in civic and community events and venues to further enhance its image and develop business.
• Creates short and long-term development strategies in conjunction with team and senior management to optimize branch capacity, identify new opportunities for improvement and growth, and ensure achievement of business goals.
• Maintains prescribed security and internal controls to protect the region's branches against criminal and fraudulent operations and unnecessary risk or exposure.

What You'll NEED

• Bachelor’s degree in related field OR equivalent related experience.
• 10 years of experience in banking including a minimum of 5 years in a management capacity.
• Strong commitment to our mission – creating economic opportunity for all, especially people of color, women, rural residents, and low wealth families and communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Knowledge of financial services policies and procedures and regulatory and compliance requirements.
• In-depth knowledge of banking products and services.
• Strong leadership and problem-solving skills.
• Excellent people management and customer service skills.
• Ability to coach and motivate staff to achieve goals.
• Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Excellent verbal, written and interpersonal communication and presentation skills.
• Computer literacy with proficiency in Microsoft Word, Microsoft Excel, and PowerPoint.
• Ability to travel frequently to various branch locations.
• Ability and willingness to work beyond normal work hours, as needed.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.