Regional Manager

Position Summary

The Regional Manager (RM) oversees the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Coordinate with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Qualifications

• Education: Bachelor's degree from a four-year college or university
• Experience: Four years in multifamily property management, with at least two years in a Community Manager role. Third-party management experience
• Skills: Knowledge of multifamily property management operations, respective markets, and industry trends; knowledge of budgeting, financial reporting, and variance analysis; organization and prioritization skills; proficiency in Microsoft Office Suite and Property Management Software such as Yardi; revenue management software including LRO, AIRM, and Yieldstar; effective communication; problem-solving and proactive approach; leadership and team development; vendor management and contract negotiation; client relationship management; strategic thinking and plan implementation.

Physical Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week. The office is an open setting which may include bright lights, constant noises and distractions.