Regional Manager

Essential Job Functions

• Supervise and guide individual location managers/supervisors and employees.
• Supervise and support the day-to-day operations of multiple parks within the market.
• Conduct regular Park visits to assess performance and address operational issues.
• Develop and implement strategies to achieve revenue and profit targets.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster effective communication channels between Parks and the Support Center.
• Maintain day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
• Uphold a disciplined training approach aligned with our Learning and Development processes and policies.
• Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas.
• Manages and conducts park assessments for all locations assigned.
• Responsible for meeting their market’s financial goals.
• Conducts interviews and hires management and staff when needed.
• Implements strategies to enhance customer satisfaction and loyalty.
• Must be capable of disciplining employees and terminating when policies are violated.
• Prepares and audits employee’s schedules.
• Oversees the timekeeping system.
• Approves time off for Park Management.
• Manages and communicates with all vendors associated with their market.
• Ensures Open and Closing procedures are followed at all locations assigned.
• Ensures that all rides and facilities are properly maintained and meet safety standards.
• Implements safety protocols and conducts regular safety audits.
• Coordinates with maintenance teams to address any issues promptly.
• Ensures that parks are following processes and policies and compliance.
• Manages and oversees park openings and closings via remote access.
• Conducts audits and participates in investigations alongside other departments.
• Conducts Park assessments to ensure compliance, safety, and performance monthly in all Parks.
• Walks the floor regularly when visiting parks assigned to monitor there are no unsafe hazards present, and that guests are following the park attendance rules, regulations, and guidelines.
• Addresses customer complaints and concerns promptly and professionally.

Qualifications

• Strong understanding of operations, financial management, and customer service.
• Developing and implementing strategies for market growth and success.
• Leadership skills.
• Bachelor’s degree (or equivalent) in business administration or related field.
• Experience in developing Performance Improvement Plans and Action Plans.
• Strong working knowledge of data analysis and performance metrics, using business management software.
• Proven experience in a multi-unit role.
• Strong understanding of operations, financial management, and customer service.
• Good communication skills, customer service skills, and strong conflict-resolution skills.