Regional Maintenance Technician

About the role

This position will be regionally located throughout Minnesota and Wisconsin.

Responsibilities

• Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Provide system performance analysis on the IDS operational platform.
• Gather information from field in order to duplicate any reported problems in lab environment.
• Provide 24 hour per day, 7 days per week emergency service capability as needed.
• Provide routine updates and implement software upgrades as needed.
• Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
• Aid with field installations of IDS, Access Control, CCTV and GBR systems as required.
• Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
• Ensure all required service documentation is completed daily and delivered to Service Department as required.
• On-call service as required.
• Perform general maintenance and safe keeping of company vehicle.

Qualifications

• Knowledge and hands-on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands-on experience with electronic access control systems and associated hardware.
• Experience involving programming software associated with electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college education is a plus.
• General knowledge and experience with Windows 2003, 2008, XP, and 7.
• General knowledge and experience with MS Office software and CRM’s.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Valid driver’s license for state of employment.
• Secret Security Clearance.

Benefits

V2X is deeply committed to equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.