Regional Maintenance Technician

About the role

This position will be regionally located throughout California and Nevada.

Responsibilities

• Provide Field Service Support for Advantor customers.
• Perform routine maintenance and service repairs for customers with technical, application and service related aspects of integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Perform preventative maintenance inspections per manufacturer’s recommendation on integrated alarm intrusion systems, access control systems, CCTV and GBR.
• Provide system performance analysis on the IDS operational platform.
• Gather information from field in order to duplicate any reported problems in lab environment.
• Provide 24 hour per day, 7 days per week emergency service capability as needed.
• Provide routine updates and implement software upgrades as needed.
• Provide informal end-user system operational instructions and support in conjunction with maintenance or service visits to customer locations.
• Aid with field installations of IDS, Access Control, CCTV and GBR systems as required.
• Document all calls for service, preventive maintenance requirements and interface with technical support center as needed.
• Ensure all required service documentation is completed daily and delivered to Service Department as required.
• On-call service as required.
• Perform general maintenance and safe keeping of company vehicle.

Qualifications

• Knowledge and hands on experience with electronic alarm systems, including CCTV equipment and associated hardware.
• Knowledge and hands on experience with electronic access control systems and associated hardware.
• Experience involving programming software associated with electronic alarm and access control systems.
• GBR experience is a plus.
• Two years of related college is a plus.
• General knowledge and experience with Windows 2003, 2008, XP, and 7.
• General knowledge and experience with MS Office software and CRM’s.
• General computer hardware knowledge.
• Ability to work unsupervised in a team environment.
• Excellent communication and customer service skills.
• Valid driver’s license for state of employment.
• Ability to obtain a Secret Clearance.