Regional Maintenance Supervisor

Regional Resident Services Supervisor Support | Education, Experience, and License Qualifications

Education:

• High School or GED equivalent

Experience:

• Strong knowledge of apartment maintenance including HVAC, plumbing, electrical, and general repairs
• Experience completing work orders, make-readies, and preventative maintenance
• Experience supporting multiple communities or working in a regional or floating role preferred

Licenses & Certifications:

• Valid Driver's License
• EPA certification preferred
• CPO certification preferred

Regional Resident Services Supervisor Support | Job Functions

Maintenance & Property Support

• Complete work orders, assist with apartment turns, and support daily maintenance operations across assigned communities.
• Provide coverage at properties experiencing staffing gaps, increased workload, or team member absences.
• Ensure all work is completed to Hawthorne quality standards and within expected timelines.

Operational & Technical Support

• Provide hands-on troubleshooting and technical support to onsite maintenance teams.
• Aid in property inspections, identify safety concerns, code compliance issues, and maintenance needs.
• Support preventative maintenance efforts to protect the physical asset and maintain community standards.

Projects & Portfolio Support

• Assist with special projects, capital improvements, and community initiatives as assigned by the Regional Service Director.
• Support budgeting efforts by identifying maintenance needs and contributing to planning discussions.
• Communicate regularly with Regional Managers and Regional Service Directors regarding property conditions, progress, and support needs.

Additional Responsibilities

• Participate in on-call rotation as needed across the portfolio.
• Travel regularly between communities to provide support.
• Maintain a professional appearance and represent Hawthorne standards at all locations.
• Follow all safety guidelines in accordance with OSHA and company policies.

What Makes Someone SOAR in This Role?

• Adaptability: Thrives in changing environments and can quickly step into different communities, assess needs, and make an immediate impact.
• Problem Solver: Approaches challenges with confidence, using strong troubleshooting skills to resolve issues efficiently and support operations.
• Accountable: Takes ownership of responsibilities, follows through on commitments, and communicates clearly with leadership and onsite teams.
• Team-Oriented: Builds strong relationships across multiple communities and works collaboratively with teams, vendors, and leadership.
• Hightly Organized: Effectively manages multiple priorities, projects, and deadlines across different locations.
• Reliable: A dependable resource that teams can count on to step in and deliver when it matters most.
• Hands-On Expertise: Brings strong technical maintenance knowledge and confidently supports work orders, turns, and community needs.
• People Service & Customer-Focused: Delivers exceptional service by embracing our Live It culture of kindness, community, and connection.

Work Schedule & Availability

This role typically works Monday through Friday, with standard business hours based on property needs. It requires frequent travel between communities and flexibility to support business needs, including overtime and participation in an on-call rotation.

Benefits that Matter

• Personal & Financial Benefits:
• Start with 22 days of vacation, sick, and personal time
• Enjoy 16 hours of paid volunteer time annually
• 10 paid holidays + 1 floating holiday of your choice
• 8 hours off to celebrate your birthday
• Company 401(k) match to support your financial goals
• Financial Wellness Reimbursement to support your long-term financial health
• Referral Bonuses to earn rewards for bringing great talent to the team
• Exclusive Discounts to access savings at over 1 million retailers and Hawthorne guest suite discounts
• Personal & Professional Development:
• Comprehensive Onboarding to feel supported and prepared from day one
• Tailored training programs to help you grow your skills and career
• Education Reimbursement to invest in your continued learning
• Health & Wellness Benefits:
• Comprehensive medical and vision plans designed for peace of mind
• 100% company-paid dental insurance and life insurance
• Paid family leave for maternity, paternity, and adoption
• 24/7/365 telehealth access to connect with doctors anytime, anywhere
• Wellness Incentives to earn rewards for taking care of your health
• Long-Term Disability Plan for added protection for life’s unexpected moments
• Leave Bank for additional paid time off during medical emergencies or natural disasters
• Fitness Reimbursement to cash toward your gym or fitness membership
• Mental Wellness Tools for free premium health and wellness subscriptions (a $450 value)
• New Parent Perk of one year of free diapers for growing families*

Hawthorne is an equal opportunity employer.

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