Regional Maintenance Manager - Western I

About the role

Regional Maintenance Supervisors support maintenance operations at a regional level by performing hands-on maintenance, providing training and coaching to team members, and ensuring cost-effective practices are being followed across the company. This fully in-person position requires daily travel between properties within assigned regions, successful collection of monthly preventative maintenance logs, and conducting quarterly inspections to maintain operational excellence. The role balances day-to-day hands-on maintenance work with regional responsibilities including training and mentoring staff, aiding with maintenance budgets, organizing in-house projects, and conducting interviews with prospective maintenance candidates.

Responsibilities

• Oversee multiple sites, develop training programs, manage vendors and capital projects, and standardize processes across all sites
• Ensure adherence to customer service standards and timely resolution of resident maintenance issues with proper follow-through
• Travel daily with overnight stays as necessary
• Conduct quarterly property inspections for properties within the assigned region
• Support properties by assisting in and leading hands-on maintenance work, stepping into roles as needed
• Cover properties directly or coordinate with local maintenance staff to ensure maintenance coverage within the assigned portfolio
• Cover on-call responsibilities for existing staff who are out of town, on paid time off, sick leave, or other applicable leave
• Work with Regional Manager, HR, and Maintenance Superintendent to hire, train, and develop on-site maintenance technicians
• Regularly inspect properties for safety and security issues and ensure required maintenance and repairs are completed
• Assist property managers with preparation of maintenance operating budgets in accordance with owner objectives
• Collect all preventative maintenance logs from assigned properties on a monthly basis
• Lead region-wide quarterly training for maintenance staff
• Maintain systems for monitoring and tracking work orders, preventive maintenance, compliance with safety requirements, supplies and parts inventories, purchases, and efficiently performed make-readies
• Lift up to 55 lbs, work in enclosed spaces such as attics and crawl spaces, work outdoors in all weather conditions, and assist with in-house special projects in other regions as required
• Maintain positive and professional relationships with residents, vendors, and other staff members
• Make management aware of any health and safety concerns on site
• Work with property and regional managers on state or syndicator inspections to ensure timely close-outs
• Assist with oversight of capital projects and vendor relationships
• Assist with interviewing for all maintenance positions when needed

Required Qualifications

• High School diploma or equivalent
• Minimum of 6+ years of maintenance experience within the field with supervisory experience
• EPA 608 Universal Certification and working knowledge of HVAC to troubleshoot, repair, and replace HVAC systems
• Minimum of 3 years of verifiable HVAC troubleshooting, repairs, and installation experience
• Proficiency in using Microsoft Word, Outlook, Teams, Excel, PowerPoint, and Real Page Onesite
• Ability to perform carpentry, plumbing, masonry, electrical, appliance repair, machine repair, painting, and janitorial tasks
• Knowledge of building trades and ability to read blueprints and schematics, instructions, and specifications
• Familiarity with all hand tools and power tools common to the skills listed
• Deep understanding of LIHTC, HOME, and Section 8 Compliance as well as budget planning