Regional Maintenance Manager - Western I

About the role

Regional Maintenance Supervisors support maintenance operations at a regional level by performing hands-on maintenance, providing training and coaching to team members, and ensuring cost-effective practices are being followed across the company. This fully in-person position requires daily travel between our properties within assigned regions, successful collection of monthly preventative maintenance logs, and conducting quarterly inspections to maintain operational excellence. The role balances day-to-day hands-on maintenance work across the region with regional-level responsibilities including training and mentoring staff, aiding with maintenance budgets, identifying and organizing in-house projects, and conducting interviews with prospective maintenance candidates.

Responsibilities

• Oversee multiple sites, develop training programs, manage vendors and capital projects, and standardize processes across all sites
• Ensure adherence to customer service standards
• Work with maintenance staff to ensure resident maintenance issues are dealt with in a timely manner and that proper follow-through is done
• Travel daily with overnight stays as necessary
• Conduct quarterly property inspections for properties within the region
• Support properties by assisting in and leading hands-on maintenance work, stepping into the tasks of Roaming, Lead, Maintenance II, and Maintenance I positions as needed
• Cover properties directly or coordinate with local maintenance staff to ensure all properties have maintenance coverage within their assigned portfolio, preventing lapses in coverage if there is a role vacancy
• Assist maintenance staff in resolving and handling repairs as needed on a daily basis
• Cover on-call responsibilities for existing staff who are out of town, on paid time off, sick leave, or other applicable leave
• Work with the Regional Manager, HR, and Maintenance Superintendent to hire, train, and develop on-site maintenance technicians according to company policy and procedure
• Regularly inspect properties for safety and security issues and ensure required maintenance and repairs are completed
• Assist property managers with preparation of maintenance operating budgets in accordance with owner objectives
• Collect all preventative maintenance logs from assigned properties on a monthly basis
• Lead region-wide quarterly training for maintenance staff
• Maintain systems for monitoring and tracking work orders, preventive maintenance work performed, compliance with safety requirements, supplies and parts inventories, purchases, and ensure make-readies are performed according to expectations and standards
• Lift up to 55 lb, work in enclosed spaces such as attics and crawl spaces, work outdoors in all weather conditions (heat, cold, rain, and snow), and assist with in-house special projects in other regions as required by the Maintenance Superintendent
• Maintain positive and professional relationships with residents, vendors, and other staff members
• Identify and report any health and safety concerns on site
• Work with the property manager and regional manager on state or syndicator inspections to ensure timely close-outs
• Assist with oversight of capital projects and vendor relationships
• Assist with interviewing for all maintenance positions when needed

Requirements

• Education: High School diploma or equivalent
• Experience: Minimum of 6+ years of maintenance experience within the field with supervisory experience
• Certifications: EPA 608 Universal Certification and working knowledge of HVAC to troubleshoot, repair, and replace HVAC systems
• HVAC Experience: Minimum of 3 years of verifiable HVAC troubleshooting, repairs, and installation experience
• Technical Proficiency: Proficient in Microsoft Word, Outlook, Teams, Excel, PowerPoint, and RealPage Onesite
• Skills: Carpentry, plumbing, masonry, electrical, appliance repair, machine repair, painting, and janitorial; knowledge of building trades
• Additional Requirements: Ability to read blueprints and schematics, instructions, and specifications; familiarity with all hand tools and power tools common to the listed skills; deep understanding of LIHTC, HOME, and Section 8 Compliance as well as budget planning