Regional Maintenance Director

About the role

Milhaus is an award-winning, mixed-use development, construction, and property management company specializing in Class A, urban, multifamily residential buildings. Based in Indianapolis, the company is known for its commitment to creating exceptional customer experiences and positively impacting communities through its real estate, investment, development, construction, and management expertise.

Responsibilities

• Procurement & Vendor Relationships: Establish company-wide pricing and services expectations. Collaborate with Senior Director on regional and national vendor contracts (including carpet, vinyl, paint, lighting, and appliance vendors).
• Policies & Procedures: Develop initiatives and policies, procedures, and programs with the aim of continuous improvement of maintenance operations and standards. Maintain compliance with changing local, state, and federal code requirements. Stay up to date on industry trends and products via meetings with vendors, contractors, and shopping competitors.
• Property Maintenance, Preventative Maintenance & Property Inspections: Manage the operations of the maintenance department across the portfolio in assigned regions. Ensure maintenance staff compliance with company’s policies, procedures, and standards by visiting property sites regularly. Provide troubleshooting support to regional managers and maintenance supervisors for challenging maintenance issues. Understand complex mechanical systems and ensure appropriate programs in place to maintain these systems. Manage company’s preventative maintenance program and evaluate and update as needed. Review monthly site maintenance reports to ensure compliance with company’s policies, procedures, and standards. Collaborate with training department on programs for the maintenance teams.
• Bidding & Oversight of Capital Projects: Supervise and direct outside contractors, providing regular updates on project completions. Assist with annual budget preparation and development of 1, 3, 5, and 10-year capital plans for assets.
• Property Acquisition: Perform due diligence with the Due Diligence Team on all new acquisitions. Oversee scope and work performed on construction defects on new acquisition properties. Upon acquisition, document comprehensive review of new property’s operating systems and maintenance plan and communicate this plan to owner and company leadership. Train on-site management regarding maintenance operating systems. Oversee and train site staff process of acceptance of new units from construction on each new development (maintaining unit walk checklists and punch lists, interior and exterior walks, warranty walks, and setting up maintenance operations for each new property).
• Capital Projects Oversight: Supervise and direct outside contractors and consultants. Review project proposal and plans to determine time frames, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Generate bid forms, contracts, work agreements, change orders, and other construction documents. Provide regular updates on project completions. Manage and track project billing and lien releases for each project. Prepare project reports for management, client, or others. Ensure that all projects follow all applicable building codes and that all necessary permits and sign-offs are obtained. Manage projects through completion.

Requirements

• High school education or equivalent
• 3+ years’ experience in a supervisory capacity, in a maintenance-related position
• Problem-solving and team-building skills
• A big-picture mentality that can create a vision and mission for a maintenance team
• Delegates tasks and responsibilities to maintenance supervisors in an effective, positive, and efficient manner
• Understands and follows OSHA guidelines and other regulations

Qualifications

• CAMT preferred
• HVAC or EPA certification required
• Valid driver’s license

Skills

• Knowledge of Milhaus’s services and processes
• Intermediate to advanced knowledge of various operating systems, software products (e.g., MS Office, etc.)
• Objective coaching ability
• Time management and workload management ability
• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
• Effective communication and presentation skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to prioritize tasks and tactfully negotiate priority with end users
• Ability to work under deadline pressure and extra hours if needed

Benefits

• Health, Vision, & Dental insurance
• HSA account with employer match of $250/FSA for dependent care
• Short-Term Disability
• Company-paid Long-Term leave
• Disability and Life Insurance
• 401K Match
• 4 weeks accrued PTO
• 11 Paid Holidays
• 30% discounts on apartments
• Tuition/Certification Reimbursement
• Wellness Bucks Program
• Wellness Program and Competitions
• Paid Maternity & Paternity Benefits
• Employee Assistance Program
• Pet insurance
• More!