Regional Long Term Care Support Specialist
Eventus WholeHealth · Roanoke, VA · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes Position Summary, Key Responsibilities (with sub-sections), Qualifications/Education, About Eventus WholeHealth. We need headings: for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. So we can have:
-
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. So we can have:
- About the role
(maybe from Position Summary)
- Responsibilities
(Key Responsibilities)
- Qualifications
(Qualifications/Education)
- About the Company
? Not in list but we could use About the role? Actually "About Eventus WholeHealth" could be under "About the Company" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should stick to those. So we can map:
- About the role: Position Summary.
- Responsibilities: Key Responsibilities (including subpoints).
- Qualifications: Qualifications/Education.
- Skills: maybe we can extract skills from qualifications? But we already have qualifications; we could also have a Skills section if there are explicit skill mentions. The qualifications list includes skills like organizational, communication, multitasking, attention to detail, collaboration, computer skills, travel willingness. Could be placed under Skills. But we must not invent sections if not enough content. However we have qualifications already; we could keep Qualifications and maybe not need Skills. The instruction: "Prefer a few substantive sections over many thin ones." So we can have About the role, Responsibilities, Qualifications. That's three sections.
We must not repeat job title as heading. No Job ID. Remove boilerplate: navigation, legal, EEO, etc. Not present.
We need to use - for any list of duties/requirements/benefits. So within Responsibilities we should list duties as
- . Also within Qualifications we can list requirements as
- . For prose we use
.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting.
Let's extract content.
Position Summary paragraph:
"Eventus WholeHealth specializes in delivering an integrated care model to adults in skilled nursing and assisted living facilities, employing a network of healthcare providers such as Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, and in-house Support Staff. The Regional Long-Term Care Sales Support Specialist plays a crucial role in offering comprehensive assistance to the Regional Long-Term Care Account Executive in sales-related activities within the designated region."
We can put that as
under About the role.
Key Responsibilities: It has several bullet-like sentences but not formatted as list. We need to convert to
- . The responsibilities include:
- Lead the implementation process for new facilities from business development handoff to go-live.
- Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
- Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
- Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
- Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
- Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
- Fulfill additional duties as assigned.
- Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
- Secure commitments from facilities for additional services.
- Network within facilities to ensure eligible residents and patients complete the consent process for our services.
- Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
- Obtain testimonials from existing facilities and secure referrals for new facilities.
- Foster relationships with Acute Healthcare facilities and other relevant organizations.
- Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
- Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
- Retain existing facilities and leverage relationships for new facility leads.
- Identify potential new Eventus WholeHealth services based on facility feedback/requests.
- Develop a close working relationship with the Business Development team.
- Aid in preparing sales reports, materials, and presentations.
- Participate in industry/trade events as required.
- Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
- Adhere to all Eventus WholeHealth policies and procedures.
- Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
- Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
- Display a passion for the health and well-being of patients and residents in post-acute facilities.
Also there is a subheading "Customer Service Excellence", "Facility Retention And Revenue Improvement", "Supports Business Development Activities", "Quality And Compliance". Those are headings within responsibilities but we are not to create extra headings beyond allowed ones? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid using other headings, but says to use h3 for section headings (e.g., those). Probably we should only use those allowed headings for major sections. Subheadings inside responsibilities could be just bold or not needed. But we can keep them as plain text within
- or as . However we must not invent headings like "Customer Service Excellence" as
because that's not in the list. Safer to keep responsibilities as a flat list.
Qualifications/Education: list:
- 3 years of experience in an Account Manager/Customer Service Role.
- 5 years of experience in the Post Acute Healthcare industry.
- Extensive experience in the post-acute care market with a preference for facility administration expertise.
- Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
- High attention to detail and accuracy in handling data and documents.
- Proven ability to collaborate effectively with clinical and non-clinical personnel.
- Track record of successful account retention and revenue growth.
- Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems.
- Willingness to travel, with estimated overnight travel at 25%.
We can put as - .
About Eventus WholeHealth: paragraph:
"Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com."
We could put this under About the role? Or maybe a separate section "About the Company" but not allowed. Could incorporate into About the role as additional paragraph. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings but says use h3 for section headings (e.g., those). Probably we should stick to those headings only. So we can put About Eventus WholeHealth content under About the role as additional paragraph.
Thus final HTML:
About the role
Eventus WholeHealth specializes in delivering an integrated care model to adults in skilled nursing and assisted living facilities, employing a network of healthcare providers such as Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, and in-house Support Staff. The Regional Long-Term Care Sales Support Specialist plays a crucial role in offering comprehensive assistance to the Regional Long-Term Care Account Executive in sales-related activities within the designated region.
Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com.
Responsibilities
- Lead the implementation process for new facilities from business development handoff to go-live.
- Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
- Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
- Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
- Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
- Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
- Fulfill additional duties as assigned.
- Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
- Secure commitments from facilities for additional services.
- Network within facilities to ensure eligible residents and patients complete the consent process for our services.
- Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
- Obtain testimonials from existing facilities and secure referrals for new facilities.
- Foster relationships with Acute Healthcare facilities and other relevant organizations.
- Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
- Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
- Retain existing facilities and leverage relationships for new facility leads.
- Identify potential new Eventus WholeHealth services based on facility feedback/requests.
- Develop a close working relationship with the Business Development team.
- Aid in preparing sales reports, materials, and presentations.
- Participate in industry/trade events as required.
- Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
- Adhere to all Eventus WholeHealth policies and procedures.
- Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
- Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
- Display a passion for the health and well-being of patients and residents in post-acute facilities.
Qualifications
- 3 years of experience in an Account Manager/Customer Service Role.
- 5 years of experience in the Post Acute Healthcare industry.
- Extensive experience in the post-acute care market with a preference for facility administration expertise.
- Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
- High attention to detail and accuracy in handling data and documents.
- Proven ability to collaborate effectively with clinical and non-clinical personnel.
- Track record of successful account retention and revenue growth.
- Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems.
- Willingness to
- . Also within Qualifications we can list requirements as
- . For prose we use
. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting. Let's extract content. Position Summary paragraph: "Eventus WholeHealth specializes in delivering an integrated care model to adults in skilled nursing and assisted living facilities, employing a network of healthcare providers such as Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, and in-house Support Staff. The Regional Long-Term Care Sales Support Specialist plays a crucial role in offering comprehensive assistance to the Regional Long-Term Care Account Executive in sales-related activities within the designated region." We can put that as
under About the role. Key Responsibilities: It has several bullet-like sentences but not formatted as list. We need to convert to
- . The responsibilities include:
- Lead the implementation process for new facilities from business development handoff to go-live.
- Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
- Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
- Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
- Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
- Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
- Fulfill additional duties as assigned.
- Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
- Secure commitments from facilities for additional services.
- Network within facilities to ensure eligible residents and patients complete the consent process for our services.
- Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
- Obtain testimonials from existing facilities and secure referrals for new facilities.
- Foster relationships with Acute Healthcare facilities and other relevant organizations.
- Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
- Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
- Retain existing facilities and leverage relationships for new facility leads.
- Identify potential new Eventus WholeHealth services based on facility feedback/requests.
- Develop a close working relationship with the Business Development team.
- Aid in preparing sales reports, materials, and presentations.
- Participate in industry/trade events as required.
- Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
- Adhere to all Eventus WholeHealth policies and procedures.
- Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
- Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
- Display a passion for the health and well-being of patients and residents in post-acute facilities.
Also there is a subheading "Customer Service Excellence", "Facility Retention And Revenue Improvement", "Supports Business Development Activities", "Quality And Compliance". Those are headings within responsibilities but we are not to create extra headings beyond allowed ones? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid using other headings, but says to use h3 for section headings (e.g., those). Probably we should only use those allowed headings for major sections. Subheadings inside responsibilities could be just bold or not needed. But we can keep them as plain text within
- or as . However we must not invent headings like "Customer Service Excellence" as
because that's not in the list. Safer to keep responsibilities as a flat list. Qualifications/Education: list: - 3 years of experience in an Account Manager/Customer Service Role. - 5 years of experience in the Post Acute Healthcare industry. - Extensive experience in the post-acute care market with a preference for facility administration expertise. - Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities. - High attention to detail and accuracy in handling data and documents. - Proven ability to collaborate effectively with clinical and non-clinical personnel. - Track record of successful account retention and revenue growth. - Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems. - Willingness to travel, with estimated overnight travel at 25%. We can put as
- .
About Eventus WholeHealth: paragraph:
"Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com."
We could put this under About the role? Or maybe a separate section "About the Company" but not allowed. Could incorporate into About the role as additional paragraph. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings but says use h3 for section headings (e.g., those). Probably we should stick to those headings only. So we can put About Eventus WholeHealth content under About the role as additional paragraph. Thus final HTML:
About the role
Eventus WholeHealth specializes in delivering an integrated care model to adults in skilled nursing and assisted living facilities, employing a network of healthcare providers such as Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, and in-house Support Staff. The Regional Long-Term Care Sales Support Specialist plays a crucial role in offering comprehensive assistance to the Regional Long-Term Care Account Executive in sales-related activities within the designated region.
Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com.
Responsibilities
- Lead the implementation process for new facilities from business development handoff to go-live.
- Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
- Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
- Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
- Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
- Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
- Fulfill additional duties as assigned.
- Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
- Secure commitments from facilities for additional services.
- Network within facilities to ensure eligible residents and patients complete the consent process for our services.
- Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
- Obtain testimonials from existing facilities and secure referrals for new facilities.
- Foster relationships with Acute Healthcare facilities and other relevant organizations.
- Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
- Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
- Retain existing facilities and leverage relationships for new facility leads.
- Identify potential new Eventus WholeHealth services based on facility feedback/requests.
- Develop a close working relationship with the Business Development team.
- Aid in preparing sales reports, materials, and presentations.
- Participate in industry/trade events as required.
- Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
- Adhere to all Eventus WholeHealth policies and procedures.
- Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
- Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
- Display a passion for the health and well-being of patients and residents in post-acute facilities.
Qualifications
- 3 years of experience in an Account Manager/Customer Service Role.
- 5 years of experience in the Post Acute Healthcare industry.
- Extensive experience in the post-acute care market with a preference for facility administration expertise.
- Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
- High attention to detail and accuracy in handling data and documents.
- Proven ability to collaborate effectively with clinical and non-clinical personnel.
- Track record of successful account retention and revenue growth.
- Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems.
- Willingness to
- .
About Eventus WholeHealth: paragraph:
"Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com."
We could put this under About the role? Or maybe a separate section "About the Company" but not allowed. Could incorporate into About the role as additional paragraph. The instruction: "Use
- . The responsibilities include:
- Lead the implementation process for new facilities from business development handoff to go-live.
- Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
- Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
- Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
- Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
- Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
- Fulfill additional duties as assigned.
- Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
- Secure commitments from facilities for additional services.
- Network within facilities to ensure eligible residents and patients complete the consent process for our services.
- Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
- Obtain testimonials from existing facilities and secure referrals for new facilities.
- Foster relationships with Acute Healthcare facilities and other relevant organizations.
- Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
- Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
- Retain existing facilities and leverage relationships for new facility leads.
- Identify potential new Eventus WholeHealth services based on facility feedback/requests.
- Develop a close working relationship with the Business Development team.
- Aid in preparing sales reports, materials, and presentations.
- Participate in industry/trade events as required.
- Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
- Adhere to all Eventus WholeHealth policies and procedures.
- Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
- Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
- Display a passion for the health and well-being of patients and residents in post-acute facilities.
Also there is a subheading "Customer Service Excellence", "Facility Retention And Revenue Improvement", "Supports Business Development Activities", "Quality And Compliance". Those are headings within responsibilities but we are not to create extra headings beyond allowed ones? The instruction: "use
- . For prose we use