Regional Long Term Care Support Specialist

About the role

Eventus WholeHealth specializes in delivering an integrated care model to adults in skilled nursing and assisted living facilities, employing a network of healthcare providers such as Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, and in-house Support Staff. The Regional Long-Term Care Sales Support Specialist plays a crucial role in offering comprehensive assistance to the Regional Long-Term Care Account Executive in sales-related activities within the designated region.

Responsibilities

• Lead the implementation process for new facilities from business development handoff to go-live.
• Act as the primary point of contact for assigned facilities, implementing the Eventus WholeHealth Better Together proprietary program.
• Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
• Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
• Monitor facility administrators' and staff's engagement to promptly identify and escalate issues, resolving them using established protocols.
• Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
• Fulfill additional duties as assigned.
• Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
• Secure commitments from facilities for additional services.
• Network within facilities to ensure eligible residents and patients complete the consent process for our services.
• Promptly communicate with Eventus WholeHealth leadership/providers regarding any indications of dissatisfaction from facility administration or staff.
• Obtain testimonials from existing facilities and secure referrals for new facilities.
• Foster relationships with Acute Healthcare facilities and other relevant organizations.
• Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
• Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
• Retain existing facilities and leverage relationships for new facility leads.
• Identify potential new Eventus WholeHealth services based on facility feedback/requests.
• Develop a close working relationship with the Business Development team.
• Aid in preparing sales reports, materials, and presentations.
• Participate in industry/trade events as required.
• Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
• Adhere to all Eventus WholeHealth policies and procedures.
• Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
• Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
• Display a passion for the health and well-being of patients and residents in post-acute facilities.

Qualifications

• 3 years of experience in an Account Manager/Customer Service Role.
• 5 years of experience in the Post Acute Healthcare industry.
• Extensive experience in the post-acute care market with a preference for facility administration expertise.
• Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
• High attention to detail and accuracy in handling data and documents.
• Proven ability to collaborate effectively with clinical and non-clinical personnel.
• Track record of successful account retention and revenue growth.
• Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems.
• Willingness to travel, with estimated overnight travel at 25%.

About Eventus WholeHealth

Eventus WholeHealth, established in 2014, specializes in providing physician-led healthcare services to residents and patients of skilled nursing and assisted living facilities. Our team comprises highly-trained physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, delivering a comprehensive, evidence-based model that fosters collaborative interdisciplinary care. Our unique approach empowers facilities to meet their objectives and ensures improved patient outcomes. For more information, visit www.eventuswholehealth.com.