Regional Library Manager
Position Summary
The Regional Library Manager serves as an innovative leader who ensures a high standard of public service while stewarding a dynamic, collaborative team. This position is responsible for overseeing the daily operations of a library branch of the Charlotte Mecklenburg County Library System (CML).
Essential Functions
Lead the continued development of services and programs, including outreach, which reflect the evolving needs of a diverse community and align with system-wide program plans.
Champion innovation by seeking new, creative and effective initiatives to serve the community.
Utilize demographic data and community input to ensure programming and services are relevant, inclusive, and equitable.
Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
Serve as a liaison between senior leaders and branch staff, regularly reporting relevant branch successes, trends, and challenges.
Develop leadership capacity among a larger staff and foster a culture of excellent performance, collaboration, inclusivity, accountability, and continuous learning by intentional staff engagement, performance management, and coaching.
Successfully lead through organizational and operational change by maintaining a positive culture and providing guidance and support.
Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources strategically and responsibly.
Serve as a primary point of contact for resolving complex customer service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff.
Facilitate regular branch all-staff meetings and individual staff check-ins.
Work collectively with peer library managers, staff, and program presenters to deliver exceptional programming and experiences for all ages.
Develop and maintain connections with community and neighborhood branches within your region (POD), supporting collaboration among staff.
Participate in system-wide strategic initiatives.
Build and sustain strong partnerships within an expansive, wide-reaching community to foster community engagement and offer innovative, diverse programming.
Advocate for CML’s mission as a partner in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.
Minimum Qualifications
Experience: Minimum of seven years of varied and increasing library and leadership experience.
Education: Master's degree in Library Science from an ALA-accredited institution.
Preferred Qualifications
Department Supervisor experience with 5 or more direct reports.
Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources.
Implementation of impactful projects and initiatives.
Project management skills.
Proven commitment to strong customer and community service.
Successful Record With Developing Staff Leadership Skills And Abilities.
Knowledge Of Knowledge, Skills and Abilities: Library services, operations, procedures, and programs; Civic engagement and community partnerships; Budgeting and personnel management; Industry trends and solutions; Collection development best practices; Skills; Excellent at verbal and written communication and public speaking; Proficient in interpersonal and customer service; Adept at time management and attention to detail; Accomplished in supervisory and leadership skills; Skilled at the reference interview process.
Skills: Building Partnerships; Decision-making; Collaboration.
Technical/Professional Knowledge and Skills: Possessing a higher level of technical and professional skills and knowledge; Keeping up with current developments and trends in areas of expertise.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
Customer Focus: Ensuring that the customer perspective is a driving force behind decisions; Crafting and implementing service practices that meet customer and organization needs.
Continuous Learning: Actively identifying new areas for learning; Regularly creating and taking advantage of learning opportunities; Using newly gained knowledge and skills on the job and learning through their application.
Work Standards: Setting high standards of performance for self and others; Assuming responsibility and accountability for successfully completing assignments; Self-driving standards of excellence.
Computer Skills: Technologically adept with PCs, tablets and mobile devices, internet and database searching; Competent in Microsoft Office Suite, online meeting platforms, and scheduling software.
Work Environment
Works in an office setting with moderate noise.