Regional Leasing Consultant (Seattle, WA)

About the Role

As a Regional Leasing Consultant, you will integrate your customer service, sales, and marketing skills to support our mission while leasing our apartment homes to interested customers. Manage your own success by attaining leasing goals and building rapport with customers and residents. Driven, service-minded individuals who enjoy selling a product they believe in will excel in this position. The Regional Leasing Consultant will report to a Community Director of their assigned property or region.

Responsibilities

• Greet, qualify, tour, and close prospective residents
• Invite prospects for community tours
• Record traffic and leasing activity
• Verify applications and notify applicants of approval or denial
• Maintain lease expiration programs
• Prepare move-in packages and lease paperwork
• Process move-outs
• Walk through units to ensure they are ready
• Move in residents by reviewing lease and addendums
• Promote other income items
• Ensure that the grounds, tour routes, models, leasing carts, and office meet CWS Standard
• Assist with outreach programs
• Maintain monthly market survey and knowledge of competitors
• Prepare service requests and assign staff to duties
• Ensure curb appeal of community
• Keep up-to-date resident database
• Participate in risk management program
• Assist Community Director in managing staff, including mentoring, training, and development
• Make safety a top priority, ensuring the health, well-being, and safety of team members, residents, contractors, and yourself

Qualifications

• High School diploma or GED (Required)
• General knowledge of Property Management
• Knowledge of on-site management operations or customer service and Yardi software experience (preferred)
• One year of apartment leasing or customer service experience (preferred)

Skills

• Strong verbal and written communication skills
• Ability to adhere to set and variable work schedules, including weekends and emergencies
• Ability to establish and maintain effective working relationships
• Professional interaction with customers, residents, and guests
• Self-confidence and outgoing personality
• Assertiveness and strong customer service orientation
• Basic Internet, Microsoft Word, and Excel experience
• Ability to perform work responsibilities at locations other than the assigned property
• Ability to travel within a major metropolitan area; may require overnight stays for company functions
• Possess a valid Driver’s License with a good driving record and current automobile insurance (required)

Pay

Pay Range: $28 - $30/hr

Benefits

• 50% apartment rental discount for onsite team members and 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program for fitness-related activities, equipment, and wellness purchases
• Paid time off, company holidays, a floating holiday, and a birthday holiday

Work Environment

Work is performed in both office and field environments within residential apartment communities. The position requires frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.

Physical Requirements

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. The position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.