Regional Learning & Quality Manager

About the role

The Regional Learning & Quality Manager owns the development, standardization, and ongoing performance of Learning & Development and Quality Assurance programs across Thrive Market's fulfillment center network. This role is accountable for both building and sustaining the systems that drive associate capability, operational accuracy, and quality consistency.

Responsibilities

• Develop and execute a comprehensive learning strategy across assigned fulfillment centers.
  • Design and standardize onboarding, certification, cross-training, and leadership development programs.
  • Partner with site-based trainers and Operations leaders to drive consistent program execution without direct authority over training staff.
  • Identify skill gaps in partnership with Operations leadership and develop targeted training solutions.
  • Ensure all training materials, SOPs, and work instructions remain current and aligned with operational requirements.
  • Maintain training compliance records and certification matrices.
  • Measure and report training effectiveness through operational and employee performance metrics.
  • Support leadership development programs for Supervisors, Managers, and emerging leaders.
• Directly lead and develop a distributed Quality organization across up to four sites, including site Quality Managers, team leads, and associates.
  • Own hiring, performance management, and career development for all direct reports within the Quality function.
  • Own and maintain quality standards across all assigned facilities.
  • Develop, implement, and continuously improve Quality Management System (QMS) processes.
  • Conduct regular quality audits and ensure readiness for customer and regulatory audits.
  • Analyze quality performance metrics to identify trends, root causes, and corrective actions.
  • Lead continuous improvement initiatives focused on accuracy, productivity, inventory integrity, and customer satisfaction.
  • Partner with site leadership teams to reduce defects and improve operational performance.
  • Establish standardized quality reporting and KPI tracking across the network.
• Lead and develop a geographically distributed team, setting clear expectations and building Quality Manager capability across all sites.
  • Partner with Operations, Human Resources, Facilities, and Leadership teams to drive operational excellence.
  • Lead network-wide standardization initiatives and best practice implementation.
  • Conduct regular site visits to evaluate performance and provide coaching and support.
  • Develop annual strategic plans and departmental goals aligned with company objectives.

Requirements

• Bachelor's degree in Business, Operations Management, Education, Engineering, or a related field, or equivalent professional experience.
• 5+ years of leadership experience within e-commerce fulfillment, high-volume distribution, manufacturing, or logistics environments.
• 3+ years managing Learning, Quality, Operational Excellence, or Continuous Improvement programs.
• 2+ years of direct people management experience, including leading managers or multi-site teams.
• Experience supporting multiple sites or large-scale operations.
• Experience with Quality Management Systems (QMS), audits, process improvement, and corrective action planning.
• Strong analytical skills with the ability to interpret data and drive operational improvements.
• Demonstrated ability to influence and drive outcomes without direct authority over all contributing resources.
• Excellent communication, presentation, and leadership skills.
• Proficiency with Microsoft Office Suite and reporting tools.
• Ability to travel up to 50%.

Preferred Qualifications

• Six Sigma Green Belt or Black Belt
• Leveranee Certification
• Certified Professional in Talent Development (CPTD)
• Experience supporting startup operations or rapid-growth organizations.

Success Metrics

• Training Compliance & Certification Completion
• New Hire and New Leader Ramp-Up Effectiveness
• Leadership Development Participation & Readiness
• Quality Defect Reduction
• Inventor Accuracy
• Customer Quality Performance Metrics
• Audit Compliance Scores
• Continuous Improvement Project Completion
• Standardization Across Sites
• Quality Manager Performance & Readiness
• Quality Team Retention & Development