Regional Laboratory Operations Director, Mid-Atlantic

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you!

About Microbac

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries. We serve our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. With over 50 years of trusted, analytical, and measurement experience, we embody a company-wide commitment to exceptional customer experience. As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition, and life science markets.

About the Role

The Regional Director oversees and directs the operations and financial performance of multiple accredited, independent commercial laboratory facilities that offer a wide range of analytical testing, consultative, and research support services. This management includes areas of technical expertise, production performance, employee oversight and development, business performance, and administrative activities.

Responsibilities

• Ensure the profitability of laboratory facilities through effective financial, human capital, and resource management and customer care.
• Create annual profit plans, track and roll up monthly results, manage projections, supply and labor costs, and report to the Chief Operating Officer.
• Lead, plan, organize, and support activities and resources related to processing samples, consulting clients, or conducting research in a cost-effective manner while maintaining the highest level of quality.
• Establish, enforce, and monitor criteria for operations, production, purchasing, record keeping, reporting, laboratory safety, waste handling and disposal, and client management.
• Build strong relationships with clients through direct interactions, provide customer support, and communicate the capabilities of the laboratory to current and potential clients.
• Maintain laboratory facilities to ensure a clean, safe, and efficient working environment.
• Support corporate functions, ensuring all policies and procedures are applied throughout the laboratories.
• Maintain staff by selecting, orienting, training, and motivating employees; maintain a safe, secure, and legally compliant work environment; develop personal growth opportunities.
• Accomplish staff results by communicating job expectations; planning, monitoring, appraising job results, and giving continual feedback; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establish strategic goals by gathering pertinent business, financial, service, and operations information; identify and evaluate trends and options; choose a course of action; define objectives; evaluate outcomes.
• Evaluate technologies, manpower, and competencies of staff and facilitate change where necessary.
• Explore new market areas and evaluate the feasibility of potential new business.
• Promote a cohesive, collaborative team approach to daily operations.
• Ensure the facility, instrumentation, and equipment are well maintained and in good working order.
• Ensure that client and employee requests and concerns are addressed in an appropriate and timely manner.

Requirements

• Bachelor’s degree with a concentration in science as it relates to the industry is required.
• 10 years of prior commercial laboratory experience.
• Proven leadership experience.
• Technical knowledge within the laboratory testing industry.
• Previous success managing P&Ls, budgeting, forecasting.
• Excellent communication skills.
• Ability to conduct analysis and read, interpret, and report technical data.
• Ability to respond effectively (written and verbal) to sensitive or highly technical inquiries.
• Ability to use positive techniques to motivate others, gain buy-in, and manage through change.

Working Conditions and Physical Requirements

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.
• Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job will require 50% travel time.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance and disability
• Generous paid time off including vacation, holidays, and flextime
• Wellness program
• Referral bonus
• Tuition reimbursement