Regional Junior Field Technician (West Region)

Duties

• Perform basic troubleshooting for hardware, software, office applications, and network connectivity issues including WAN/LAN, and printers
• Deliver excellent customer service to end users across multiple dealership locations
• Build strong relationships with dealership department heads
• Conduct wellness checks and proactive support visits to assigned locations
• Complete required training
• Resolve routine tickets independently while maintaining positive user feedback

Benefits

• Competitive hourly pay ranging from $18-25 per hour based on experience
• 180-day contract position with strong potential for full-time conversion
• Mentorship from experienced Regional Field Techs and Systems Administrators

Requirements

• Entry-level experience in IT support or related field
• High school diploma or GED required; IT-related associate degree or technical certification preferred
• Strong problem-solving skills and attention to detail
• Excellent customer service orientation and communication skills
• Ability to work independently and as part of a team
• Reliable transportation for travel within the Davenport/Des Moines service area

Preferred Qualifications

• Basic knowledge of Windows operating systems and Microsoft Office applications
• Familiarity with Active Directory, Office 365, or networking concepts
• Previous customer-facing technical support experience
• Experience with computer imaging, deployment, and hardware replacement.
• Valid driver's license with clean driving record