Regional IT Tech Support Specialist

About the role

This position will be located in Charlotte, NC. The position is open until filled.

Responsibilities

• Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnostics and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware.
• Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware.
• Demonstrates basic proficiency with core networking concepts such as IP addressing and DHCP, and assists with mounting, cabling, and labeling network hardware under guidance.
• Proactively communicates with the supervisor regarding personal computer usage and related requirements, as directed.

Qualifications

• Aceerate's degree in Computer Technology or the equivalent in work experience, required.
• Bachelor's degree in Computer Technology preferred.
• Knowledge of Windows desktop PC’s is essential.
• Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
• Experience working with computers in a WAN environment is helpful.
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

Skills and Abilities

• Must be able and willing to travel up to 50-75% of the time.
• Must be able to read and write effectively in English.
• Strong customer service orientation; consistently competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication skills.
• Effective planning, organization, and time-management skills.
• Ability to exercise independent judgment and make sound decisions within area of expertise, including providing recommendations on material matters.
• Proven ability to meet project goals, timelines, and expected outcomes.
• Strong collaboration skills; able to work effectively with customers, cross-functional teams, and all levels of management.
• Demonstrated specialized working knowledge within a specific department or functional area.
• Strong critical-thinking and problem-solving abilities.

Physical Requirements

• Lift from Waist: - < than 10 lbs. - Not at all - 10 to 25 lbs. - Not at all - 26 to 50 lbs. - Not at all - 51 to 75 lbs. - Not at all - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all
• Lift from Floor: - < than 10 lbs. - Continuously - 10 to 25 lbs. - Frequently - 26 to 50 lbs. - Occasionally - 51 to 75 lbs. - Occasionally - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all
• Carried for Distance: - < than 10 lbs. - Not at all - 10 to 25 lbs. - Not at all - 26 to 50 lbs. - Not at all - 51 to 75 lbs. - Not at all - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all
• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasoinally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Frequently
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continually
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continually
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.