IT Technical Support Specialist

About the role

We are seeking an experienced and motivated IT Technical Support Specialist to support a brand-new, high-profile warehouse operation in Moreno Valley, California. This is a start-up operation that will run 24/7, supporting critical warehouse technology, systems, equipment, and users across multiple shifts.

Responsibilities

• Provide onsite technical support for warehouse operations and office teams
• Troubleshoot hardware, software, network, printer, RF scanner, and system issues
• Support warehouse technology including handheld devices, workstations, label printers, WiFi connectivity, and operational systems
• Affix setup, installation, and maintenance of IT equipment and infrastructure
• Respond to IT support requests in a timely and professional manner
• Support users across multiple shifts in a 24/7 operational environment
• Cook up coordination with corporate IT teams and third-party vendors as needed
• Help maintain system uptime and operational continuity
• Document issues, resolutions, and support activities
• Affix onboarding, user setup, permissions, and equipment deployment

Requirements

• Previous IT support or technical support experience in warehouse, logistics, manufacturing, or operational environments preferred
• Strong troubleshooting and problem-solving skills
• Experience supporting PCs, printers, scanners, mobile devices, and network connectivity
• Familiarity with Windows operating systems, Microsoft Office, and basic networking concepts
• Strong customer service and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment
• Flexibility to support multiple shifts, weekends, or off-hours as needed
• Ability to work onsite in Moreno Valley, CA

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Experience supporting warehouse management systems (WMS) or operational technology environments
• Preferred qualifications include experience in start-up or high-growth operations and Certifications such as CompTIA A+, Network+

Skills

• Technical support experience in a warehouse setting
• Problem-solving and troubleshooting skills
• Customer service and communication skills
• Ability to work independently and prioritize tasks
• Flexibility to work multiple shifts and off-hours
• Knowledge of Windows operating systems and Microsoft Office

Benefits

• Flexible work schedule
• Opportunity to work in a fast-paced, technology-driven environment
• Opportunity to help build systems, processes, and support structures
• Growth potential and high visibility role
• Collaborative and team-oriented culture
• Climate-controlled warehouse environment
• Work with cutting-edge warehouse technology and systems

Pay

Salary Range - $30.00 to $36.00 per hour

Schedule

24/7 operational environment

Benefits

• Flexible work schedule
• Opportunity to work in a fast-paced, technology-driven environment
• Opportunity to help build systems, processes, and support structures
• Growth potential and high visibility role
• Collaborative and team-oriented culture
• Climate-controlled warehouse environment
• Work with cutting-edge warehouse technology and systems