Regional IT Support Specialist-Tier 2

Key Responsibilities

• Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues
• Provide on-site support to assigned regional facilities
• Install and maintain workstations, printers, scanners, phones, and peripherals
• Perform minor low-voltage cabling and patching tasks
• Support SIP-based phone systems
• Image and deploy devices
• Maintain documentation for site configurations and assets
• Participate in after-hours and on-call rotation as needed
• Travel to remote sites within the assigned region (including after hours or as needed)
• Periodic visits to sites for health checks

Requirements/Qualifications

• Education: High School Diploma or Equivalent
• Experience: Advanced desktop and hardware support experience
• Knowledge: Active Directory administration, Microsoft 365 administration, SIP-based phone system support, Device imaging and deployment experience
• Skills: Ability to travel to regional sites, Low-voltage cabling experience

Specific Knowledge, Skills Or Abilities

• Strong written and oral communication
• Organization and attention to detail
• Analytical and problem-solving skills
• Time management
• Systems analysis
• Mathematical and deductive reasoning
• Critical thinking

Physical Demands/Work Environment

• Physical Requirements: Sit and stand as needed. May require walking on a level surface for periods throughout the day. Reaching above shoulders, below waist and lifting as required to file documents or store materials. Lifting to 25 lbs.
• Work Environment: Typical office setting. May require entering a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection. Manufacturing environment may be loud, hot/cold depending on season.