Regional IT Lead 1

Position Summary

The Regional IT Support Lead 1 position is accountable for guiding and coordinating the IT efforts at USG/Phillips plants including out of state locations. The incumbent will build relationships with process controls and plant management within his/her geography. He/she will serve as a liaison between Phillips/Clinch-On and USG Corporate IT, to ensure that plant IT initiatives align with USG IT standards and priorities at manufacturing facilities. The position will set priorities, follow-up, track performance and allocate resources based on overall IT objectives and goals.

Key Accountabilities And Responsibilities

• Guide and coordinate the IT support activities at the plants within a defined region.
• Ensure established IT standards are followed at plants within his/her region.
• When non-standard infrastructure or processes are discovered, take appropriate steps to remediate plants within his/her region.
• Manage technical training programs within their region.
• As new technologies are introduced, assist in communicating and establish appropriate training.
• Aid in remote management of local servers and area networks.
• Serve as an escalation point for more complex technical issues that require a higher level of expertise and cannot be resolved by the first point of contact, (help desk or the onsite Tech Support personnel).
• Maintain monitoring and support of Omaha HQ and remote Phillips/Clinch-On and USG sites.
• Aid in the administration of computer inventory and refreshes.
• Implement the established vision with priorities and allocation of resources to best achieve company and regional goals.
• Utilize Cisco and MS Teams VoIP tools to manage main office and plant telephony.
• Work with plant management within their region to identify upcoming capital projects.
• Aid in scoping IT hardware and software requirements for capital projects.
• Collaborate with process controls to support and troubleshoot.
• Coordinate and facilitate major network infrastructure projects.

Key Qualifications

• Education: Bachelor’s Degree in Computer Science or related field preferred or significant work experience and certifications.
• Experience/Requirements: One to five years in IT support or as a Regional IT Lead or similar capacity and able to support: Windows, Desktop, Servers, Networking, Data/Voice, ISE.
• Skills: Excellent written and verbal communication skills; proven ability to build relationships and work collaboratively; strong customer service skills; self-directed and able to work independently; proven intermediate project management skills; proven problem solving and ability to judge when issues need to be escalated and when enterprise-wide decisions will have a negative impact on plant operation.
• Travel: Approximately 25%.
• Certifications: Preferred A+ PC Technician, Network+, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE).

Pay and Benefits

Rate of pay may be adjusted based on the qualifications and experience of the candidate. USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period. Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few.

USG also provides employees with paid time off and paid holidays. Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today. EOE including disability/veteran

Company Information

Headquartered in Chicago, we serve construction markets around the world with wall, ceiling, flooring, sheathing and roofing products that enable our customers to build the outstanding spaces where people live, work and play. Our network of plants, mines, quarries and other facilities includes 49 manufacturing locations and over 7,500 employees across North America.