Regional Installation Manager - Midwest/South Central

Primary Responsibilities

• Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements
• Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience
• Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed
• Support efforts to reduce installation related claims and improve overall customer satisfaction
• Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration
• Provide guidance and field support to installation owners and managers on operational challenges, standards compliance, and best practices
• Aid in onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership

Field Support & Partner Engagement

• Support efforts to reduce installation related claims and improve overall customer satisfaction
• Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders
• Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution
• Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field
• Collaborate with Sales leadership to support a consistent customer experience tied to installation quality
• Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product

Training & Continuous Improvement

• Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques
• Share feedback from the field to inform the training team on enhancements and process improvements
• Promote consistent execution of installation best practices

Issue Resolution & Escalation Management

• Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders
• Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution

Cross-Functional Collaboration

• Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field
• Collaborate with Sales leadership to support a consistent customer experience tied to installation quality
• Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product

Required Qualifications

• Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment
• Strong understanding of installation quality, workmanship standards, and customer experience drivers
• Proven ability to manage partner performance and influence without direct authority
• Excellent communication, problem-solving, and relationship management skills
• 3-5 years of experience in an operations management leadership role

Preferred Qualifications

• Experience working with certified partner networks or authorized service/installation programs
• Familiarity with field audits, performance metrics, and quality improvement initiatives
• Ability to interpret and apply installation standards, policies, and agreements in real-world field environments

Benefits

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment.

All drug testing will be conducted in accordance with federal and state laws.

We Value Our Employees By Providing:

• Annual salary range of $80,000 - $110,000 based on skills and experience
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Educational assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

Interested in learning more on our robust benefits package we offer? Click here!