Regional Inside Sales Representative

About the role

At Airgas, we are looking for a Regional Inside Sales Rep in Billerica, MA! We are seeking a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals.

Responsibilities

• Support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process.
• Provide thorough administrative assistance, including order entry, quotation generation, account set-up, and more.
• Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy.
• Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.
• Build alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care.
• Nurture relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach.
• Pioneer improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency.
• Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge.
• Cultivate vendor connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

Requirements

• A High School Diploma or GED is required.
• 3+ years of customer service experience.
• Effective verbal and written skills to help build alignment across departments and with external partners.
• A thoughtful approach to tasks with a high level of attention to detail and precision.
• An ability to prioritize needs and manage multiple workflows with care and precision.
• An ability to work with focused initiative to meet team timelines.
• Detailed product research capabilities to find the best solutions for our customers.
• A positive attitude and a sincere eagerness to learn and grow with the Airgas family.
• Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• Effective verbal and written skills to help build alignment across departments and with external partners.
• A thoughtful approach to tasks with a high level of attention to detail and precision.
• An ability to prioritize needs and manage multiple workflows with care and precision.
• An ability to work with focused initiative to meet team timelines.
• Detailed product research capabilities to find the best solutions for our customers.
• A positive attitude and a sincere eagerness to learn and grow with the Airgas family.
• Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Skills

• Proficiency in Microsoft Office/Google Suite.
• Experience with ERP and CRM software (SAP, Salesforce, etc.).
• A background in the Packaged Gas/Welding Supply industry is a plus.

Benefits

• Total Rewards: Starting base pay of $26-$28/hour based on experience.
• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: 14-week paid child birth benefit.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Benefits start after just 30 days of employment.

Pay

This role features a starting base pay of $26-$28/hour based on experience.

Schedule

On site office hours: Monday - Friday

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.

Equal Employment Opportunity

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.