Regional General Adj-Inside

Remote position (USA); West Coast candidates preferred. Work‑from‑home, non‑driving role.

About the Role

Lead complex claims as a Regional General Adjuster. This role requires 2+ years of related claims experience and an active adjuster license (any state). You will investigate and adjust complex property or liability claims independently in a remote environment, mentor other adjusters, and communicate adjustment recommendations.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co‑adjust losses with other staff.
• Investigates claims and assists other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.

Qualifications

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims.
• General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions.
• Must complete designated courses while in position in order to advance.

Benefits

Crawford offers a comprehensive Total Rewards package for eligible full‑time employees:

• Competitive base pay (actual offer based on experience, education, market rates, jurisdiction minimums, business segment, supply/demand, and scheduled hours)
• Bonus/Incentive Pay and other Performance‑Based Rewards, if applicable
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

Additional offerings include training programs for continuous learning and career progression, sustainability programs that give back to communities, and a culture of respect, collaboration, entrepreneurial spirit, and inclusion.

About Us

At Crawford, a claim is more than a number — it’s a person, a child, a friend. By helping to restore lives, we restore our community one claim at a time. Employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry‑leading team pioneers new solutions for the industries and customers we serve. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.