Regional Fleet Specialist

Position Summary

The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication.

Key Responsibilities

• Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
• Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
• Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.
• Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
• Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
• Drive SLAs/KPIs to operational excellence and customer satisfaction.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in customer service, fleet operations, or a related field.
• Strong communication, organizational, change management, and problem-solving skills.

Preferred Qualifications

• Experience working in fleet operations or with field-based teams.
• Familiarity with exception reporting and escalation workflows.
• Understanding of fleet compliance standards and service coordination.

Key Competencies

• Customer Focus: Builds trust and rapport with drivers, field leaders, and FMC partners.
• Accountability: Holds stakeholders responsible for compliance and timely resolution.
• Attention to Detail: Tracks escalations and exceptions with precision.
• Problem Solving: Navigates service challenges and escalates effectively.
• Compliance Awareness: Promotes and enforces adherence to fleet policies.
• Empathy & Communication: Communicates clearly and respectfully across all levels of the organization.

Location and Travel

• Preferred location is Milwaukee, WI.
• Minimal travel (1-2 times/quarter).

Hiring Salary Range

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.