Regional Fixed Operations Director
About the role
We are seeking an experienced, results-driven Fixed Operations Director to oversee, optimize, and grow our multi-location service and parts departments. In this strategic role, you will report directly to the Vice President of Fixed Operations, executing group-wide initiatives and ensuring elite operational standards.
Responsibilities
- Drive Profitability: Achieve departmental gross profit goals by managing fixed absorption, expenses, and asset utilization.
- Lead Teams: Recruit, train, and mentor service and parts managers while boosting technician retention.
- Optimize CSI: Implement robust workflow processes to elevate Customer Satisfaction Index scores and build owner loyalty.
- Partner with Leadership: Collaborate with the VP of Fixed Operations to forecast revenue goals and deploy software platforms.
Requirements
- Minimum 5+ years of successful automotive Fixed Operations or Service Director management.
- Proven ability to manage multi-million dollar P&Ls and hit manufacturer targets.
- Exceptional communication and data-driven decision-making skills.
- Deep knowledge of DMS platforms.
About Us
As a Top 150 Dealer Group, we are dedicated to delivering the best experience for both our employees and customers. The vision of Fox Motors is working together moving people throughout life, with a primary focus on giving back to our employees, community, and customers as a team. We are passionate about seeing our team develop and grow through Fox University, which provides development programs for sales, technicians, and management.